Front Desk Supervisor

Why Work at Hampton Inn Mission Valley? Hampton Inn Mission Valley is a fun, friendly spot where teamwork and reliability shine. The bright, modern lobby, free breakfast, pool and fitness center create a comfortable workplace where staff and guests feel at ease. If you’re looking for a dependable, engaging role in hospitality—complete with a supportive management team, regular guest interaction, and solid benefits—Hampton Inn Mission Valley stands out as a great place to grow.

DEPARTMENT: Front Office REPORTS TO: Front Office Manager STATUS: Non-Exempt POSITION SUMMARY: The Front Desk Supervisor is a key leader in creating unmatched guest experiences through exceptional service. This role supports the front desk team by overseeing daily operations, mentoring team members, and ensuring seamless guest interactions from check-in to check-out.

The Front Desk Supervisor serves as a role model, inspiring the team to deliver Coury Hospitality’s signature service while maintaining accuracy, professionalism, and care.

RESPONSIBILITIES

Supervise and support the front desk team to ensure smooth daily operations and memorable guest interactions. Greet guests warmly, handle check-ins, check-outs, room changes, and resolve issues with professionalism and efficiency. Train, mentor, and motivate front desk agents, holding the team accountable to service and performance standards.

Act as a resource for guests by providing hotel and local information and ensuring special requests are fulfilled. Manage cash handling, billing, and guest accounts in accordance with hotel policies and accounting procedures. Partner with other departments to ensure seamless guest experiences and effective communication.

Handle guest feedback and service recovery with professionalism, turning challenges into positive outcomes. Monitor the lobby and front desk area to maintain a welcoming, safe, and organized environment. Step in as needed to cover front desk shifts and demonstrate leadership during peak times. Protect guest confidentiality and practice strong safety and security measures.

Perform additional duties or adjustments as directed based on business needs.

QUALIFICATIONS

One to two years of front desk or guest services experience required; prior supervisory or team lead experience preferred. Strong communication, problem-solving, and multitasking skills in a fast-paced environment. Natural leader with a positive, approachable demeanor who remains calm under pressure. Comfortable with hotel management systems and adaptable to new technology.

Flexible availability, including evenings, weekends, and holidays. PHYSICAL DEMANDS: Ability to stand for extended periods. Frequent walking, bending, and light lifting up to 25 lbs. Ability to work in a busy front office environment and handle high guest volume. Ready to Join Us? Turn your leadership, professionalism, and commitment to service into moments that matter.

Apply today and join Homewood Suites San Diego Hotel Circle, where your dedication makes a real difference. Here’s the Core of Coury Hospitality: We have a place for you on our team if your passion is to create UNMATCHED COMMITMENTS. What else do YOU need to know… This job posting is intended to describe the general nature and level of work being performed by people assigned to this job.

It is not intended to include all duties and responsibilities. Privacy Notice: Pursuant to the California Consumer Privacy Act (CCPA), the Company is notifying you that by applying for a position, you are providing us the following categories of personal information that we may use to evaluate your candidacy for employment, communicate with you regarding your candidacy, and obtain and verify background checks, and references: Personal Identifiers (e.

g., name, SSN); Contact Information (e.g., mailing address, email, phone number), Employment History (e.g., current and former positions held, work experience, and any certifications or licenses), and Education History. By submitting my application, I acknowledge and confirm that I have received and read and understand this notice, and I authorize and consent to the Company’s use of the personal information it collects, receives or maintains for the business purposes identified above.