Desktop Support Engineer

IT professional who installs, maintains, and troubleshoots computer hardware, software, and network connections for an organization. Technical Troubleshooting: Resolve hardware, software, and printer issues via remote access or on-site deskside support. System Deployment: Set up, configure, and image workstations and laptops for new employees.

User Administration: Manage user accounts, password resets, and access permissions using Active Directory Ticket Management: Track, log, and document technical requests and solutions using helpdesk tools like Service. Now Operating Systems: Proficiency in Windows, macOS, and Linux environments. Networking: Knowledge of DNS, DHCP, TCP/IP, and VPN configuration.

Soft Skills: Strong communication, problem-solving, and customer-service focus. Graduate