Client Coordinator

Job Details: Position Type: Full Time, Salary Range: $55000.00 - $65000.00, Job Category: Revenue Cycle Management, This position will provide exceptional service, while ensuring service level agreements (SLA) are met and the revenue cycle is managed appropriately. This role requires maintaining a positive relationship by promoting the Integra Connect suite of products and services.

The position must be well-versed or can master and understand the core aspects of the EMS industry. The Client Coordinator requires strong communication skills and the ability to maintain a positive relationship with our clients and workforce (domestic/global). This role requires critical thinking, problem-solving, and analytical skills to identify trends and propose innovative solutions.

Must exhibit strong organizational skills with the ability to multi-task and meet aggressive deadlines.

Responsibilities

Provide support to assigned clients and understand the client’s operating requirements, including overall claims expectations and metrics. Conduct analyses to investigate ongoing or one-time operational issues. Function as the liaison between the Client Teams and Operational Teams via emails and support tickets. Exhibit expert knowledge regarding the products and services offered.

Inform clients of new available services or updates to existing ones. Proactively research and resolve problems, communicate trends, and propose solutions for client and/or operational improvement. Exhibit expert knowledge regarding the products and services offered. Inform clients of new available services or updates to existing ones.

Partner with multiple levels of management and departments to maximize the efficiency of the billing process and improve cash collection. Complete special projects as assigned, the specifications of a project are satisfied, regular status updates are provided, and quality standards are met.

Qualifications

High School Diploma or GED required; associate’s degree in business, Accounting, or Healthcare Management or related fields, preferred. Two (2) years of medical billing experience is required, medical transportation billing experience is a plus. Previous mentoring and/or supervisory experience preferred. Experience leading and/or working with a global team a plus.

Possess strong analytical, organizational, and problem-solving skills; ensures efficiency and quality standards are met. Ability to effectively utilize proprietary accounts receivable billing system and internet tools, (e.g., internet mapping programs, eligibility websites, address search engines). Technical knowledge of revenue cycle management principles, including working knowledge of cash posting processes, medical record guidelines, coding, and accounts receivable follow-up (e.

g. HCPCS, CPT, ICD codes). Knowledge of HIPAA requirements, Sarbanes-Oxley (SOX) requirements, PHI, and compliance regulations.

Benefits

Integra Connect, LLC provides a comprehensive benefits plan Medical/Dental/Vision Insurance beginning the 1st of the month following your date of hire Paid Time Off 401k with employer match Paid Holidays and Floating Holiday Equal Opportunity Employer Please note that the deadline for submitting applications is October 31, 2026.

All applications must be received by this date to be considered.