Patient Access Representative II

Cancer Specialists of North Florida is recruiting for an experienced Patient Access Representative II for our busy Ascension Riverside Office. A Patient Access Representative II is integral to multi-service, multi-centered clinics offering Radiation, Medical Oncology, Hematology, and Imaging services. This role supports patient access and front office operations in a fast-paced, multi-department environment, coordinating patient care across multiple clinical services.

The position requires advanced multitasking abilities, proficiency with multiple systems, and the ability to manage complex workflows while ensuring a professional and welcoming patient experience.

Essential duties and responsibilities

Greet patients and visitors promptly and professionally. Check in patients and notify clinical staff of arrivals. Provide, collect, and proof patient forms. Update demographics, insurance information, and clinical documentation in the system. Collect co-pays, balances, and provide receipts. Ensure patients are registered in the correct systems for all applicable services and departments.

Answer, screen, and respond to inquiries via phone, electronic communication, or in person. Route messages to appropriate personnel and communicate accurately and promptly. Check patients out and schedule returning appointments across multiple departments. Provide detailed appointment information, preparation instructions, and directions.

Assist New Patient Coordinators arrange physician referrals and related medical appointments as needed. Record cancellations and missed appointments, reschedule as appropriate, and notify relevant staff. Provide administrative support, including filing, maintaining patient charts, and organizing clinic supplies. Maintain a professional and welcoming front office and patient waiting area.

Provide scheduling support for multiple departments including Radiation, Oncology, and Imaging while coordinating patient care across teams. Utilize systems such as Phrasia, Mosaiq, Onco, and G4 to manage patient registration and maintain accurate scheduling. Adhere strictly to confidentiality, HIPAA regulations, and state and federal laws regarding patient information.

Serve as a point of guidance for other front desk staff and support cross-department coordination. Perform additional duties as requested or assigned. Full-time Position, Monday – Friday Location Address: 2 Shircliff Way, MVT Cancer Center, Jacksonville, FL 32204 Education and Experience: High School Diploma or Equivalent Minimum of two or more years’ experience in a medical office setting Hematology/Oncology experience preferred Compensation and Benefits: Salary is commensurate with experience and qualifications Cancer Specialists of North Florida is an "EEO Employer” and “Drug Free Workplace”