Retail Shift Leader - The Ups Store

Shift Leader – The UPS Store (Multiple Long Island Locations)

Location: Long Island, NY Job Type: Full-Time / Part-Time Compensation: $18–$22/hour (based on experience) + performance incentives

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About Us

We are a multi-location operator of The UPS Store with a strong focus on team development, customer experience, and operational excellence. Our stores provide shipping, packing, printing, and mailbox services, and we take pride in delivering a high-level experience to every customer.

We are looking for a Shift Leader who can take ownership of daily operations, support team members, and drive results on the floor.

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Position Overview

The Shift Leader is responsible for running the shift, ensuring smooth store operations, and delivering an exceptional customer experience. This role is a key leadership position with growth potential into higher management.

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Key Responsibilities

• Lead and manage daily store operations during assigned shifts
• Provide hands-on support at the counter (shipping, packing, printing, Amazon returns, etc.)
• Ensure all customers are greeted and serviced with urgency and professionalism
• Coach and support team members to improve performance and consistency
• Maintain store standards (cleanliness, organization, inventory levels)
• Ensure compliance with company procedures and operational policies
• Handle customer issues and resolve concerns effectively
• Support sales goals by promoting services (packing, printing, mailboxes, etc.)
• Assist with opening/closing procedures and cash handling

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What We’re Looking For

• Previous retail, customer service, or leadership experience preferred
• Strong communication and problem-solving skills
• Ability to multitask in a fast-paced environment
• Leadership mindset – takes ownership and leads by example
• Reliable, punctual, and accountable
• Comfortable using computers and learning POS systems
• Willingness to work weekends as needed

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Why Join Us

• Clear path for growth into Store Manager or Unit Manager roles
• Performance-based incentives and recognition programs
• Structured training and ongoing development
• Team-oriented, fast-paced work environment
• Opportunity to be part of a growing multi-location operation

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Schedule

• Flexible scheduling available
• Weekend availability required