Merchandising Supervisor

Position Overview

The Merchandising Supervisor manages the daily processes used to prepare, build, install, reset, and maintain Fastening Specialists store sets and product displays. Reporting to the Director of Operations, this role ensures the team follows established schedules, executes approved plans and planograms, and meets safety, productivity, accuracy, and customer service standards.

The Supervisor provides hands-on training, monitors execution, resolves routine operational issues, and communicates progress and support needs to the Director of Operations.

Key Responsibilities

• Direct daily merchandising work within the schedules and priorities established by the Director of Operations; ensure assigned tasks and store visits are completed as planned.
• Execute approved installation, reset, and maintenance plans and planograms; coordinate with the Director of Operations on scheduling needs, store readiness, material availability, and obstacles that may affect completion.
• Confirm racks, displays, product, labels, tools, and approved planograms are ready before dispatching a team.
• Visit customer locations regularly and respond to scheduled or unscheduled needs to inspect work, support teams, and resolve issues.
• Train and coach employees on safe work practices, accurate product placement, pricing, labeling, customer service, and approved procedures.
• Monitor productivity, quality, adherence to procedures, and completion; provide timely instruction and routine coaching to reinforce standards and refer unresolved behavioral or job performance concerns to the Director of Operations for escalated coaching or progressive discipline.
• Verify completed store sets and resets against approved plans; ensure deficiencies are corrected and customer follow-up is completed.
• Resolve routine operational and customer concerns calmly, de-escalate conflicts, document significant incidents, and refer unresolved concerns to the Director of Operations.
• Maintain safety, productivity, accuracy, and positive customer relationships at every assigned location.
• Represent Fastening Specialists professionally and positively through appearance, conduct, communication, and workmanship.
• Represent company products, services, policies, and capabilities truthfully; do not make unauthorized promises or engage in conduct that damages customer trust or the Fastening Specialists brand.
• Track project status, labor and material use, repeat visits, and unresolved issues; report results and improvement opportunities to the Director of Operations.
• Provide role-specific onboarding and hands-on training; communicate resource needs and recommend equipment or process improvements to the Director of Operations.
• Coordinate display or product trials with leadership, document field feedback, and support approved research and development.
• Work alongside the team when needed and maintain accountability for company tools, materials, and customer property.

Qualifications

• Leadership experience in merchandising, retail operations, field installations, or a related environment preferred.
• Ability to guide work across multiple customer locations while following established schedules and approved plans.
• Strong coaching, follow-up, problem-solving, and customer conflict-resolution skills.
• Ability to interpret planograms and verify product, pricing, labels, quantities, and units of measure.
• Comfortable using computers, mobile tools, and basic project or performance reports.
• Sound judgment about commitments, escalation, and protection of company resources. Travel & Transportation Requirements
• Maintain a valid driver’s license.
• Maintain personal automobile insurance.
• Have access to reliable transportation for regular, scheduled, or unscheduled travel to store locations. Physical & Work Requirements
• Ability to stand, walk, bend, reach, and handle product throughout the workday.
• Ability to lift and move up to 50 lbs as needed; use assistance and approved equipment for heavier or awkward loads.
• Work in customer stores, preparation areas, and warehouse environments while protecting customers, coworkers, and store property.
• Travel to assigned store locations; work hours and travel requirements depend on customer needs and project schedules.

What We Offer

• Paid Time Off (PTO) and paid holidays
• Performance-based bonuses
• Training and opportunities for growth