Customer Relationship Executive

Digitide Solutions Limited is seeking a proactive Customer Relationship Executive to join our CLM Domestic BFSI – Manpower Back Office team. In this role you will be the primary point of contact for our financial services clients, handling inquiries, troubleshooting problems, and ensuring a seamless, satisfying experience that strengthens long‑term partnerships.

Act as the first point of contact for BFSI clients via phone, email, and chat. Provide accurate information about products, services, and processes. Investigate and resolve customer complaints within defined service level agreements. Record all interactions and outcomes in the CRM system with attention to detail. Escalate complex or unresolved issues to the appropriate internal teams promptly.

Conduct follow‑up communications to confirm issue resolution and gauge satisfaction. Identify and suggest opportunities for upselling or cross‑selling based on client needs. Contribute to the development and maintenance of knowledge‑base articles and process guides. Achieve daily and weekly performance targets such as AHT, CSAT, and FCR.

Participate in regular training sessions, team meetings, and continuous improvement initiatives. High school diploma required; bachelor's degree preferred. 1–2 years of experience in customer service or call center environments, preferably within BFSI. Excellent verbal and written communication skills in English. Strong problem‑solving abilities and active listening skills.

Ability to manage high call volumes and multitask efficiently. Familiarity with CRM software and Microsoft Office suite. Customer‑focused attitude with empathy and patience. Willingness to work shift‑based schedules in a back‑office setting. Basic understanding of banking, insurance, or financial services concepts. Reliable internet connection and a functional home workstation (if remote).