Account Associate - State Farm Agent Team Member

ABOUT OUR AGENCY: Our agency opened its doors in 2013 and brings over a decade of dedicated service to the community. I come from a State Farm family as both of my parents spent 40 years with the company, which gave me early exposure to the business and a deep understanding of what it means to serve others. I hold a bachelor’s degree from University of New Mexico and remain passionate about giving back.

Over the years, our team has supported local high school athletes, partnered with food banks, donated to shelters, and provided school supplies to those in need. We currently have a team of 10 and have built a workplace where culture truly matters. Our break room is always stocked with healthy snacks like fruit, veggies, protein shakes, and seltzer energy drinks - and every Friday, we host a team potluck.

We love celebrating together with activities like bowling, Top Golf, birthday celebrations, and other team events. We also reward hard work through cash promos, tier-based trips, and multiple bonus opportunities. I believe in creating a workplace where team members not only succeed professionally but also have real opportunities to grow their income and feel valued.

At the heart of our agency are our core values: trust, integrity, respect, and family. We foster a loyal, supportive environment where teamwork and positivity thrive — and where every team member is encouraged to grow both personally and professionally. ROLE DESCRIPTION: As {{ job.name }} for {{ account.name }}, you are vital to our daily business operations and customers’ success.

You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.
• Licensing must be obtained within 90 days of hire.