Customer Operations Administrator

Responsibilities

• Maintain internal databases and systems to ensure accurate and up-to-date records.
• Support the onboarding process, including management of account exceptions (e.g. children’s accounts).
• Administer AML-CFT procedures, including daily processing of unmatched deposits, completing PEP checks, and escalating exceptions to the Team Leader as required.
• Process KiwiSaver transfers within regulated timeframes.
• Process KiwiSaver withdrawals and related compliance checks.
• Ensure documentation and reporting for AML-CFT, KiwiSaver and operational processes is completed accurately and on time.

Requirements

• Strong organisational and problem-solving skills.
• High attention to detail and accuracy in record keeping.
• Initiative and a strong work ethic.
• Ability to manage processes within regulatory frameworks.
• Experience with AML-CFT procedures and/or financial services operations (preferred).
• Alignment with Kernel’s values. Work Arrangement
• Work Setup: On-site
• Work Hours: Monday to Friday, 6:00 am to 3:00 pm PHT, should complete nine (9) hours work Perks & Benefits
• Day 1 HMO & Protection: Prioritize your peace of mind! Secure your health with HMO coverage right on day one, plus full life and accident insurance.
• Go Global: Build your portfolio with international accounts and continuous upskilling to fast-track your career.
• Workplace Perks & Great Culture: Work out of a sleek Ortigas hub, snag flexible work options, and enjoy a vibrant team culture packed with regular events and dedicated HR support every step of the way.