General Manager Shipping Agency - Latvia

THE ROLE The General Manager for the Agency plays an integral role in a strategic market for CMA CGM, handling all country-related activities for the shipping agency and depot. He/she will provide leadership to the Country/Cluster team. He/she will redefine and implement the country operational and strategic plan to ensure continued growth and optimized operations while promoting Customer Intimacy & facilitating Market Agility by working as One CMA CGM Team providing a harmonious end-to-end journey for our customers using best in class Innovative Solutions and Enhanced Processes implemented globally.

Reporting structure: Direct Line Regional Director WHAT ARE YOU GOING TO DO ? Manage and develop all aspects of the agency, including commercial, financial, logistics and operational activities. Strengthen the market share for the Group including achievement of target cross sale opportunities in the country/cluster and monitoring/optimizing operating costs.

Be a key point of contact on ground for global accounts, main providers and local authorities, and create added value to the Group regarding development prospects. Ensure unity and development of the agency by standardizing the control activities and guaranteeing the whole budget, KPIs and performance of the agency. Set objectives to achieve, in line with the strategy determined by the Regional Office and Head office.

Ensure implementation of reporting tools for relevant stakeholders, proper applications of procedures and rules of the Group, while maintaining and developing frequent and regular relationships with Regional Office and HQ. Take charge of the voice of customers from the agency/country/cluster with appropriate information to the regional office and head office as appropriate.

Anticipate customer issues and escalations and keep the regional office and head office informed. Take responsibility of ensuring proper implementation of organization & business transformation group efforts while driving change & leading teams to embrace this change. Ensure compliance to legal, statutory obligations of the Agency / Country.

Behave, act and build on the One CMA CGM team spirit and in line with the group values WHO ARE WE LOOKING FOR ? At least 10 to 15 years of industry experience across shipping or transportation industry, including international exposure with a multinational organization. Team player, driven and motivated for excellence and proven record of commercial Work experience in matrix environment in large international organizations.

Knowledge of Commercial and/or Operations functions will be an advantage. Ability to engage a diversity of stakeholders at various levels, strong communication skills Strong problem-solving skills and creativity with the ability to hear everyone’s opinions. Those open for global mobility and international careers across the group will be preferred Ethics, integrity and respect for the confidentiality of information.