Executive, DMO (onboarding)

Responsibilities

Onboarding & Intermediary Administration Manage the onboarding process for distribution intermediaries across Income's tied agency force, Financial Adviser representatives, Bancassurance partners, and General Insurance (GI) agencies. Create intermediary codes and facilitate the activation of sales authority and relevant system access.

Register and maintain intermediary licensing records with regulatory and industry bodies, including MAS and GIA. Process intermediary movements and updates to personal or business particulars. Support the setup and maintenance of intermediary hierarchy structures for compensation and reporting purposes. Distribution Administration Support Monitor and administer CPF Medisave defaulter cases for Income's tied agency force.

Coordinate and administer GI licence registration and renewal activities. Manage administrative matters relating to intermediary registrations, renewals, and billing activities. Handle enquiries from both internal and external stakeholders, providing timely and accurate support. Review existing processes and maintain Standard Operating Procedures (SOPs) to ensure operational effectiveness and compliance.

System Enhancement & Projects Participate in system enhancement initiatives by providing business requirements, preparing test scenarios, and conducting User Acceptance Testing (UAT). Support projects and operational improvement initiatives assigned by the department. Contribute to continuous improvement efforts to enhance productivity, service quality, and operational controls.

Requirements

Diploma or Degree in Business Administration, Insurance, or a related discipline. At least 3 years of experience in insurance operations, onboarding, agency administration, or a similar environment will be an advantage. Knowledge of MAS and GIA regulatory requirements is preferred. Strong coordination, communication, and stakeholder management skills.

Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint. Meticulous, organized, and able to manage multiple priorities within stipulated timelines. Possess a continuous improvement mindset and ability to work effectively in a dynamic environment.