Customer Support Technician

Customer Support Technician - GHG Corporation**

GHG Corporation is an established SDVOSB**, supporting programs with NASA, NSF, and DoW. We are seeking a** Customer Support Technician** who can help support on our LMSTS contract.

Duties and Responsibilities:**

• Provide advanced technical support for hardware, software, network connectivity, and telecommunications systems.

• Diagnose, troubleshoot, and resolve technical issues for internal and external customers via phone, remote access, and help desk tools.

• Install, configure, and maintain software applications, desktops, laptops, workstations, and peripheral devices.

• Deploy and support end-user hardware, including performing component replacements and minor hardware repairs.

• Provide remote technical assistance and escalate complex issues to specialized support teams as needed.

• Manage IT assets, including inventory tracking, hardware assignments, and software licensing.

• Perform system updates and patch management to maintain security and compliance.

• Maintain accurate documentation, support records, and ticketing databases.

• Identify recurring issues and recommend process improvements to management.

• Deliver end-user training and technical guidance to users with varying levels of technical expertise.

• Collaborate with IT teams, vendors, and stakeholders to ensure timely issue resolution and high customer satisfaction.

• Perform other duties as assigned.

Required Qualifications:**

• High School Diploma or equivalent required; additional specialized technical training equivalent to an Associate degree preferred, or a combination of education, training, and demonstrated technical proficiency.

• Minimum of five (5) years of experience providing technical support in an enterprise IT environment.

• Hands-on experience with help desk ticketing systems and remote support software.

• Experience deploying, configuring, and supporting desktop and laptop hardware.

• Experience installing software applications and managing system updates and patches.

• Experience troubleshooting hardware, software, and network connectivity issues.

• Experience with IT asset tracking and inventory management.

• Strong analytical, troubleshooting, and problem-solving skills.

• Excellent written, verbal, and interpersonal communication skills.

• Strong customer service orientation with the ability to support both technical and non-technical users.

• Ability to prioritize multiple tasks and work independently in a fast-paced environment.

• Demonstrated ability to work collaboratively as part of a team.

• Python and C++ experience

Job Details:

• Full Time & In-person

• 40 hours/week

• Benefits/401k options

• Job Location: 2100 Space Park Drive, Nassau Bay, TX

We are an Equal Employment Opportunity employer as defined by the EEOC