Coffee Shop Attendant

Summary: The Coffee Shop Attendant at Rosen Hotels & Resorts must have a working knowledge of coffee, tea, blended drinks, and food served in a coffee shop environment. They provide excellent customer service by recommending beverages and ensuring prompt delivery of orders. The role requires delivering fast, efficient, and friendly service in accordance with Rosen Hotels & Resorts standards.

Responsibilities

Prepare and serve coffee, tea, blended drinks, and other beverages to guests. Take customer orders accurately and ensure prompt delivery of beverages and food items. Provide recommendations on coffee blended drinks and food offerings. Maintain cleanliness and organization of the coffee shop, including stocking coolers and cleaning work areas.

Handle cash transactions, give proper change, and accurately process payments. Follow Company Standards for guest service and maintain a positive and friendly attitude with guests and team members. Assist in handling customer inquiries and complaints in a professional and courteous manner. Adhere to the drug-free and tobacco/nicotine-free policies of the company.

All other duties as assigned. Experience/Qualifications: Previous experience in a coffee shop or similar food service environment preferred. Strong communication skills and ability to interact with staff and the general public. Ability to work in a fast-paced environment and multitask effectively. Must be able to perform physical tasks such as lifting, bending, and walking for extended periods.

Must be able to legally work in the USA.

Education

High school diploma or equivalent is preferred. Discover Life at Rosen: Your career is here in our diverse and friendly workplace where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity. It is this team who makes Rosen Hotels & Resorts® in Orlando one of Florida’s most respected hospitality companies to work for.

Benefits

Affordable Health and Dental Insurance On-site Medical Center Competitive Compensation Holiday Pay Birthday Pay Paid Vacation and Personal Days Tuition Reimbursement and Higher Education Scholarships 401(k) Retirement Savings Plan Childcare Financial Assistance Hospitality and Dining Discounts Access to our Family Outreach Center Excellent Career Growth Opportunities And much more We are proud to be an equal-opportunity employer and a drug and nicotine-free workforce.