Bilingual Customer Support & Lead Generation Specialist

Description We are seeking motivated, professional, and customer-focused Bilingual Customer Support & Lead Generation Specialists to join our growing team in Barranquilla. In this role, you will serve as the first point of contact for customers across multiple communication channels, including phone, email, chat, and SMS. You'll help resolve customer inquiries, schedule appointments, support internal teams, and play a key role in converting inbound inquiries into qualified leads.

This is an excellent opportunity for individuals who have strong communication skills, enjoy working in a fast-paced environment, and are confident speaking with customers in English and Spanish.

What You'll Do

Handle inbound customer inquiries through phone, email, live chat, and SMS Deliver exceptional customer service and support Convert inbound inquiries into scheduled appointments Educate customers on available services and solutions Coordinate with internal departments to ensure customer needs are addressed Process appointment scheduling, rescheduling, and cancellations Create and route support tickets when necessary Assist internal teams with administrative and customer support tasks Maintain accurate records and documentation within company systems Provide professional communication across all customer touchpoints Schedule Full-time, on-site position 40-hour workweek across 5 scheduled workdays 2 consecutive days off each week The account operates 7 days per week between 6:00 AM and 10:00 PM Colombia Time (COT) Assigned schedules may include weekdays and weekends Candidates must be flexible to work any shift within the operating hours Why Join Us?

Stable full-time opportunity Weekly pay of $230 USD Supportive team environment Opportunity to develop customer service and sales skills Career growth potential Dynamic and engaging work environment Hiring Process To ensure fairness and consistency, all applicants must complete every stage of the hiring process. Our process includes: Resume Review Pre-Screen Questionnaire One-Way Video Interview Live Interview Final Interview Please note: English resumes are required for this role Strong English communication skills are essential

Requirements

What We're Looking For

Fluent English and Spanish communication skills Excellent spoken and written English Previous customer service, call center, appointment setting, lead generation, or sales experience preferred Strong interpersonal and relationship-building skills Ability to multitask across calls, chats, emails, and internal systems Comfortable working with CRM platforms, ticketing systems, and online tools Strong attention to detail and organizational skills Customer-focused, professional, and solution-oriented mindset Ability to remain calm and professional in challenging situations Reliable attendance and commitment to working on-site