Resident Manager

We are seeking an experienced, hands-on Resident Manager to lead daily operations at a premier luxury residential community. You will oversee a skilled maintenance and janitorial team, uphold an exceptional resident experience, and serve as the on-site leadership presence that keeps the building running at the highest standard.

KEY RESPONSIBILITIES

​ Team Leadership & Training ● Hire, train, coach, and supervise the maintenance and janitorial team ● Lead daily huddles, safety meetings, and performance reviews ● Build a team culture rooted in accountability, service, and professionalism ● Mentor team members in both technical skills and resident service delivery Building Operations & Maintenance ● Oversee all maintenance, repairs, and apartment turnovers ● Manage preventive maintenance programs and janitorial schedules ● Conduct regular walkthroughs to ensure compliance and cleanliness ● Track KPIs, forecast inventory needs, and uphold asset and quality standards Resident Experience & Service ● Resolve escalated service requests with empathy and follow-through ● Oversee move-in orientations and follow-up satisfaction surveys ● Support concierge and leasing teams in delivering a polished resident experience Vendor & Budget Oversight ● Manage site budgets, approve emergency purchases, and monitor ongoing costs ● Review vendor contracts, track performance, and recommend upgrades ● Ensure all work meets safety, code, and quality expectations Emergency & On-Call Management ● Coordinate 24/7 coverage for urgent issues and emergencies ● Lead vendor communications during after-hours situations ● Respond calmly and effectively to floods, outages, and escalated service needs Site Administration & Documentation ● Maintain payroll, scheduling, attendance, and training records ● Ensure contractor compliance with building policies and standards ● Develop systems to support onboarding, SOPs, and knowledge sharing Cross-Team Collaboration ● Work closely with leasing, concierge, and lifestyle teams ● Align on unit readiness, amenity cleanliness, and VIP service coordination ● Act as the on-site leader in the absence of the General Manager Requirements QUALIFICATIONS ● 2+ years of experience supervising maintenance or building operations teams ● Strong leadership, time management, and problem-solving skills ● Experience managing budgets, vendor relationships, and compliance ● Ability to lead calmly and decisively during emergencies ● Proficiency in English and Mandarin or Cantonese, written and verbal (required) ● Comfortable using Microsoft Office and digital maintenance systems ● High school diploma or equivalent required; technical certifications a plus COMPENSATION & BENEFITS ● Salary: $100,000 – $105,000 annually, commensurate with experience ● On-site housing: 1-bedroom, 1-bathroom unit (~680 sq ft) included ● 32BJ Union benefits package