Scheduling Trainer

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, Rad. Net is Leading Radiology Forward . With dynamic cross-training and advancement opportunities in a team-focused environment, the core of Rad. Net’s success is its people with the commitment to a better healthcare experience.

When you join Rad. Net as a Scheduling Trainer , you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21 st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes. You Will: Design and develop in-house training material for instructor-led, self-paced, and/or web-conference learning.

Promote and provide interactive and engaging learning, and present training material in live and/or web-conferencing venues. Maintain up-to-date knowledge of existing workflows, policies, and system functionality Teaches scheduling appointments according to site and company and system Teaches thorough and accurate preparatory information to trainees regarding procedures.

Uses good judgment in dealing with distressed, angry or emotional patients or angry physicians’ offices or trainees and knows how to handle difficult situations. Triage scheduling activities to ensure smooth and efficient department operations Monitor and communicate to Site/Area Operations Managers trainee attendance and overall training trends.

On occasion travel to our various scheduling call centers to provide training and participate in projects and/or meetings. Conduct needs assessments to identify training gaps and opportunities for performance improvement. Evaluate training effectiveness through testing, observation, feedback, and follow-up with management and propose revisions to training content based on learner feedback and outcomes Maintain detailed training records, including attendance, performance, and progress notes Provide individual coaching and mentorship to support trainee confidence and performance.

Model and reinforce professional communication, empathy, and patient-centered service If You Are: Exercise sound judgement and an ability to remain professional in all situations. You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues. You have a structured work-approach, understand complex problems and you are able to prioritize work in a fast-paced environment.

To Ensure Success in This Role, You Must Have: Minimum 6 months of radiology scheduling work experience. High School Diploma or GED. Advanced medical terminology knowledge and a strong understanding of various insurances. Possesses excellent presentation skills Ability to create interactive and effective training materials Experience with Microsoft Office programs including but not limited to PowerPoint, Word, and Excel.

Displays excellent communication skills, customer service, and telephone etiquette. Strong working knowledge of scheduling protocols and scheduling systems/software. We Offer: Comprehensive Medical, Dental and Vision coverages. Health Savings Accounts with employer funding. Wellness dollars 401(k) Employer Match Free services at any of our imaging centers for you and your immediate family.

Pay Rate: $19.00 hourly Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, Rad. Net is Leading Radiology Forward . With dynamic cross-training and advancement opportunities in a team-focused environment, the core of Rad. Net’s success is its people with the commitment to a better healthcare experience.

When you join Rad. Net as a Scheduling Trainer , you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21 st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes. You Will: Design and develop in-house training material for instructor-led, self-paced, and/or web-conference learning.

Promote and provide interactive and engaging learning, and present training material in live and/or web-conferencing venues. Maintain up-to-date knowledge of existing workflows, policies, and system functionality Teaches scheduling appointments according to site and company and system Teaches thorough and accurate preparatory information to trainees regarding procedures.

Uses good judgment in dealing with distressed, angry or emotional patients or angry physicians’ offices or trainees and knows how to handle difficult situations. Triage scheduling activities to ensure smooth and efficient department operations Monitor and communicate to Site/Area Operations Managers trainee attendance and overall training trends.

On occasion travel to our various scheduling call centers to provide training and participate in projects and/or meetings. Conduct needs assessments to identify training gaps and opportunities for performance improvement. Evaluate training effectiveness through testing, observation, feedback, and follow-up with management and propose revisions to training content based on learner feedback and outcomes Maintain detailed training records, including attendance, performance, and progress notes Provide individual coaching and mentorship to support trainee confidence and performance.

Model and reinforce professional communication, empathy, and patient-centered service If You Are: Exercise sound judgement and an ability to remain professional in all situations. You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues. You have a structured work-approach, understand complex problems and you are able to prioritize work in a fast-paced environment.

To Ensure Success in This Role, You Must Have: Minimum 6 months of radiology scheduling work experience. High School Diploma or GED. Advanced medical terminology knowledge and a strong understanding of various insurances. Possesses excellent presentation skills Ability to create interactive and effective training materials Experience with Microsoft Office programs including but not limited to PowerPoint, Word, and Excel.

Displays excellent communication skills, customer service, and telephone etiquette. Strong working knowledge of scheduling protocols and scheduling systems/software. We Offer: Comprehensive Medical, Dental and Vision coverages. Health Savings Accounts with employer funding. Wellness dollars 401(k) Employer Match Free services at any of our imaging centers for you and your immediate family.

Pay Rate: $19.00 hourly