Salesforce & Amazon Connect Consultant (Fractional)

This is a remote position. Role Overview:. We are seeking a highly skilled Salesforce Consultant to deliver professional technical services for an upcoming client engagement. This is a fractional, contract role focused on integrating Amazon Connect with Salesforce Voice/Service Cloud Voice to enhance the contact center and agent experience.

Scope of Work: Architecture & Configuration: Lead assessments and provide hands-on configuration of Salesforce Voice (Service Cloud Voice) and Amazon Connect. Integration & Development: Support development work involving Lambda, APIs, and event-driven integrations to bridge Salesforce and Amazon Connect. Support & Optimization: Provide troubleshooting, testing, UAT assistance, and deployment support for scheduled go-lives.

Knowledge Transfer: Deliver comprehensive documentation and knowledge transfer to the client team.

Requirements

& Logistics: Experience: Proven expertise in Salesforce (Sales/Service Cloud) and Amazon Connect integration. Commitment: Fractional, as-needed engagement. Capacity: Up to 20 hours per week (ceiling). Total Work Order: Approximately 160 hours over 2 to 2.5 months. Location: USA, Remote.