Call Center Manager

The Call Center Manager is responsible for overseeing the daily operations of the patient call center, ensuring exceptional customer service and efficient patient scheduling. This role provides leadership, coaching, and performance management for Call Center Agents, while maintaining high standards for patient interactions, call quality, documentation, and scheduling accuracy.

The Manager is accountable for monitoring team productivity, ensuring proper patient triage and physician scheduling, resolving escalated patient concerns, and fostering a positive, patient-centered culture. The ideal candidate is a strong leader with excellent communication skills, healthcare customer service experience, and a commitment to delivering an outstanding patient experience.