Customer Success Manager

Customer Success Manager (B2B SaaS) Experience: 3+ Years (Mandatory in B2B SaaS) Role Overview: We are looking for a Customer Success Manager to manage end-to-end customer lifecycle, drive product adoption, ensure retention, and identify growth opportunities.

Key Responsibilities

Onboard and manage B2B SaaS clients Drive product usage and customer satisfaction Conduct regular review meetings (QBRs/MBRs) Handle renewals, upsell & cross-sell opportunities Reduce churn and improve retention Coordinate with Sales, Product & Support teams Requirements Requirements: 3+ years of Customer Success experience in B2B SaaS Strong stakeholder management skills Good understanding of SaaS metrics (ARR, churn, retention) Excellent communication skills