Information Systems Senior Support Technician

The Senior Support Technician delivers advanced support for hardware, software, mobile devices, peripherals, Microsoft 365, and network connectivity. Working with minimal supervision, this role resolves complex technical issues, identifies root causes, manages escalations, and contributes to strategic technology initiatives.

The technician may serve as a lead or subject matter expert, mentor less-experienced team members, and support departmental planning and decision-making. Success requires sound judgment, clear communication, resilience, collaboration, and a strong commitment to customer service.