Office Manager - Horizon West

Nemours is seeking an Office Manager (Horizon West, Primary Care), FULL-TIME, to join our Primary Care team. Nemours primary care practices provide a kid-friendly, family-centered pediatric primary care experience for families in Central Florida. With 20 primary care and 3 urgent care practices conveniently located throughout the region, we provide quality, professional pediatric services with special attention on preventive care and whole-child wellness.

This position is responsible for: Provide on-site, day-to-day management of multiple practices under the direction of the Practice Manager, and in collaboration with providers, to ensure a uniquely satisfying patient experience, a positive team environment, and a financially successful practice. Select, orient, direct, and evaluate all clerical and clinical staff.

Ensure a uniquely satisfying patient experience. Monitor patient flow on a daily basis, conduct patient rounds, track and share patient satisfaction results with associates. Recommend and implement changes as needed to reach goals and monitor for continued success. Represent and demonstrate a commitment to excellence in customer service.

Coordinate and maintain staff and provider schedules. Monitor accruals, overtime, and scheduled/unscheduled time off for the preparation and submission of staff and physician payroll in Kronos. Ensure appropriate staffing levels through coordination with associates and manager. Ensure a satisfying work experience for associates through application and role modeling of Nemours Standards of Behavior.

Provide positive reinforcement or coaching as needed. Activate disciplinary process through manager as warranted. Serve as liaison for providers and associates to ensure appropriate communication. In collaboration with the Practice Manager, develop and monitor department’s capital and operating budgets. Monitor department productivity measures.

Process and track accounts payable and reimbursement requests. Identify opportunities for improved financial performance and implement action plans. Monitor all front desk functions and fill-in at front desk, as needed. Maintain hands-on knowledge of registration (check-in/check-out), appointment scheduling, daily cash reconciliation and bank deposits.

Ensure work queues are up to date and all month-end financial requirements are met. Monitor all clinical functions and seeking input from providers, as needed. Monitor and approve all medical and non-medical supply and equipment purchases. Maintain a safe and attractive environment while meeting all JCAHO, OSHA, CLIA, etc.

requirement. Oversee facility for housekeeping, fire safety, equipment. Development clerical and clinical individual performance goals on an annual basis. Review with individual staff on a regular basis to ensure employee reaches those goals. Provide updates to manager and providers on a regular basis of staff performance.

Other duties as assigned. Job Requirements Associate Degree required or currently enrolled and actively pursuing an associate degree. State of Florida RN License, LPN license, with 3 years supervisory experience. Certified MA with 3 years supervisory experience may be considered in lieu of degree. Travel to other primary care locations as needed for coverage is required.