Manager, Customer Success and Technical Account Management

Everbridge is looking for a strategic, people-focused Manager of Customer Success & Technical Account Management to lead and develop a team of Customer Success Managers (CSMs) and Technical Account Managers (TAMs) responsible for helping our customers realize measurable value from their investment and achieve long-term success.

The Manager, Customer Success & Technical Account Management is a frontline leadership role responsible for people leadership, customer outcomes, service delivery, operational excellence, and retention and growth across an assigned segment of customers. You will empower CSMs to serve as strategic partners focused on business outcomes, adoption, value realization, and customer health, while enabling TAMs to serve as trusted technical advisors focused on solution optimization, technical adoption, resilience, and proactive risk management.

You will create an environment where team members can do their best work, customers have a consistent and exceptional experience, and Customer Success operates as a proactive, accountable partner across the organization.