Bouldering Gym Shift Lead

Job Details: Job Location: SENDER ONE PLAYA VISTA

• LOS ANGELES, CA, Position Type: Part Time, Salary Range: $21.00 - $22.00Hourly, Overview: A Bouldering Gym Shift Lead is someone who is enthusiastic, self-motivated, and proactive. As a leader and coach, the Bouldering Gym Shift Lead ensures their team creates an outstanding experience for everyone who walks through our doors.

Responsibilities

Leads by example to help motivate and direct staff to strategically cover Bouldering Gym Specialist, Camp Counselor, and Youth Coach responsibilities, ensuring a smooth execution of daily operations and delivery of quality customer services to guests; “Manager on duty” to resolve customer issues/complaints that escalate beyond what the frontline staff can handle in the absence of the department supervisor and/or manager; Oversees all on shift new hire training and keeps the rest of the team informed about their progress; Provides positive and constructive feedback and coaching to new hires and existing staff on shift; Manages the completion of checklists and ensures staff are completing the tasks throughout the day; Manages the daily schedule to ensure all staff are following scheduled breaks & lunches and abiding by state & federal laws; Communicates operational, customer service, risk management, and staff issues with Bouldering Gym Manager; Leads Huddles to communicate any operational, location, and/or departmental goals, initiatives, and information.

Qualifications

Profile: An experienced and trusted advisor for staff who discovers & connects with others; Delegate and communicate with staff clearly and respectfully; Passionate about climbing, working with kids, and instructing; Ability to harness imagination and find novel approaches to overcome challenges; Willingness to learn and grow from challenges, seeing tasks through to completion; Open to receiving & providing feedback, guidance, insight, assistance, and perspective in a professional manner; Work with a team, provide support to fellow team members, share ideas, and earn trust; Take initiative and have the drive to grow professionally.

Industry Experience: 1+ years of supervisory or leadership experience; Climbing experience preferred; Experience working with kids; Experience coaching and instructing; Knowledge of Google Suite – Gmail, Sheets, Docs, Drive, etc.; Knowledge of Redpoint software preferred. Time Commitment: Must be fully available to work a Shift Lead shift at least one weekend day per work week (Sun

• Sat); Must be able to work a minimum of 16 hours or two shifts per work week (Sun
• Sat); Must be available to attend monthly Shift Lead meetings; Must be able to attend the Mandatory All Staff Quarterly meeting.