Mate

JOB SUMMARY

This role works in close collaboration with the Masters to ensure the safety and great customer experience of our passengers.

KEY RESPONSIBILITIES

In charge of overseeing the daily management of Deck & Cabin crews aboard, under the direction of the Master Operating Thames Clipper vessels in alignment with our service delivery requirements, with a primary emphasis on maintaining customer satisfaction & vessel housekeeping Ensure ticket inspections are conducted at boarding locations, prior to embarkation, placing a significant emphasis on revenue protection.

Interacting with Thames Clipper's passengers, delivering an exceptional customer service experience at all times. Providing lookout duties alongside the Master Support the Master with CCTV & VHF radio system operations on board Manage the mooring of Thames Clipper vessels and the safe embarkation/disembarkation of passengers; Undertaking checks of the vessel's equipment and various safety responsibilities in accordance with our Safety Management System Assisting the Master in the safe operation of the vessel LOCATION AND TRAVEL You’ll be based on our boats, which are moored at Trinity Buoy Wharf, Poplar, London E14 0JY, a short walk from Canning Town tube or a hop across the river in our staff boat, from North Greenwich.

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Requirements

QUALIFICATIONS & EXPERIENCE Essential Vessel Mooring/Deck Experience Bridge watchkeeping/ lookout duties. STCW First Aid STCW Sea Survival STCW Fire Fighting VHF or equivalent GMDSS Qualification Desirable Passenger vessel experience Experience working on the River Thames and/or inland waterways Knowledge of the International Safety Management Code (ISM) & International code for High Speed Craft (HSCC) MCA or equivalent COC/OOW/BML or RYA Qualification BEHAVIOURAL COMPETENCIES: Team Player Communication Ability to work under pressure Flexible Proactive Motivated