Helpdesk Engineer - IT (Medan, Contract - based)

Manage day-to-day technical support operations for end-users to ensure optimal performance of computers, network devices, and printers Troubleshoot and resolve complex end-user application issues while maintaining and updating internal technical support documentation Coordinate end-to-end IT asset management operations, ensuring precise inventory tracking and maintaining active vendor relationships Monitor local office network infrastructure to enforce company IT security protocols and oversee anti-virus deployments Execute first-level troubleshooting for scheduled server backups and perform ongoing system monitoring to deliver accurate performance reports Bachelor's degree in Computer Science, Information Technology, or a related quantitative domain Minimum of 3 years and maximum of 5 years of experience in IT service delivery, helpdesk operations, and technical support Proven technical proficiency in configuring, diagnosing, and maintaining computer hardware, software, and both Windows and macOS environments Solid experience in local network infrastructure monitoring, anti-virus management, and first-level server backup troubleshooting Strong background in IT asset tracking, vendor coordination, and internal technical documentation management Excellent verbal and written communication skills with fluency in English to engage effectively with corporate business partners Exceptional analytical and troubleshooting capabilities to resolve technical challenges efficiently Strong interpersonal and collaboration skills to coordinate seamlessly with cross-functional stakeholders at all levels Proactive mindset and strong ownership to manage recurring support deliverables independently High adaptability and agility to navigate evolving operational priorities in a dynamic, fast-paced environment