Financial Counselor

Position Summary

We are seeking an experienced Emergency Department Financial Counselor to assist patients with insurance verification, financial screening, payment arrangements, and financial assistance programs.

Responsibilities

• Conduct patient financial screenings and interviews.

• Verify insurance eligibility, benefits, copays, deductibles, and patient responsibility.

• Obtain insurance authorizations for ED admissions, Inpatient, and BHU.

• Assist with Medi-Cal, Charity Care, and financial assistance applications.

• Establish payment plans and cash-rate arrangements.

• Maintain accurate registration and financial records.

• Perform daily audits of ED accounts.

• Explain hospital, state, and federal financial policies to patients and families.

• Support and train Registration staff as needed.

• Provide excellent customer service to patients, families, physicians, and staff.

Qualifications

• 2-3 years of hospital financial counseling experience preferred.

• Knowledge of Medicare, Medi-Cal, HMO, PPO, EPO, Managed Care, and commercial insurance.

• Hospital patient registration experience preferred.

• Knowledge of medical terminology.

• Strong communication and customer service skills.

• Bilingual English/Spanish preferred, but not required.

• Must complete required AVIP/Fire Card and AIDET training.

Schedule: Must be flexible to work varying shifts and overtime as needed.