995 Service – Call Operator

Job Roles & Responsibilities Receive incoming emergency calls; Generate Emergency Call Taking (ECT) form via the Authority’s incident management IT system; Retrieve incident location from caller; Determine the incident categories from information provided by the caller; Input required details into ECT form; Perform telephone triaging and medical advisories to callers for medical calls based on the guidelines provided by the Authority; Requirements Job Requirements preferably possess working experience in a call centre environment or medically related organisation; possess at least 3 GCE ‘O’ Level certification (where English has to be one of the subject), or National ITE Certification (NITEC) in Nursing, or its equivalent; Good Communication Skills Candidate must speak mandarin because operator need to handle mandarin speaking people.

Candidate able to work in 12 hours shift