Branch Office Coordinator

General Purpose & Essential Duties: The Branch Office Coordinator works independently to perform a wide range of complex and confidential administrative and clerical duties to support the branch’s sales and operations teams. Manages sales leads in current software by scheduling sales appointments sent from Guardian Alarm Southfield’s call center.

Performs outbound installation confirmation calls Audits Sales Quotations in current software Assign sales appointments on a rotational basis utilizing tracking software view for new and CRR Branch Manager’s guidelines. Ensure reps turn in GAC agreement paperwork within 2 business days from original appointment. Verify with Field Support Team that an install date has been booked for all verified sales.

Monitor, order and arrange for delivery of office supplies. Verify orders, including customers' personal information and payment details. Creating, maintaining, and updating sales and customer records per Guardian process. Directing feedback from customers to relevant departments. Perform as an administrator and act as back-up support for various positions as assigned.

Maintain accuracy of customer accounts and contact points. Open and distribute mail on a timely basis. Coordination of business development, quality assurance and operational activities by preparing and maintaining customer correspondence, sales proposals, contract, marketing and other materials. Assist in all variable compensation reports.

Required Skills, Abilities, Education & Experience: Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Proficient in Microsoft Office Suite or related software. Excellent organizational skills and attention to detail. Excellent understanding of clerical procedures and systems such as recordkeeping and filing.

Ability to work independently. High School Diploma or G.E.D. required Some college preferred Three to five years of experience in an administrative role.