Client Services Liaison

We are seeking a Client Services Liaison to manage and coordinate client flight activity, ensuring a seamless end-to-end experience through effective planning, communication, and operational support. This role plays a crucial part in liaising between clients, operations, and internal teams to ensure efficient flight delivery in line with client expectations.

Key Responsibilities

Client Coordination & Service Delivery Flight Planning & Operational Support Monitoring & Issue Resolution Collaboration & Internal Coordination Operational Administration & Data Management Client Experience & Brand Representation KPIs / Success Indicators: Percentage of client requests completed accurately and within the agreed service level Percentage of flights delivered without preventable client-service issues Percentage of issues resolved or escalated within the agreed response time Client satisfaction score for supported trips Essential: Minimum 2 years’ experience in a commercial or client-focused environment Experience in corporate or commercial aviation High-level customer service experience Flexibility in working hours including out-of-hours and weekend cover Good understanding of aircraft performance Excellent geographical knowledge High level of spoken and written English Exceptional telephone manner Strong operational understanding Desirable: Additional language skills (e.

g. French, German) Educated to A-Level standard or equivalent Advanced analytical capability