Customer Service Representative II-Distribution Center

https://www.wayne-dalton.com/ Essential Duties and Responsibilities Manage medium to large residential dealer accounts (80K a year and up) Find solutions to customer requests for information concerning order tracking, order expediting and product availability for residential commercial, rolling steel and parts. Perform order entry at both sales invoicing level and request for products from supply plants.

Notify customers of potential backorders, credit issues, order availability and any other information regarding orders. Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately. Process all necessary paperwork for the daily operation of the sales center as required including dealing with all warranty issues and follow through to resolution.

Monitor completion of daily customer LTL shipments including UPS.but not limited to. May need to assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention. Provide technical assistance for dealers. Assists architects as required.

Other duties as assigned Skills/Experience Requirements 3-5 years Customer Service experience, door industry preferred Detail oriented and have the ability to find solutions to problems Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers. Working knowledge of PC’s and related software including MS Word, Excel, Access, Lotus Notes, etc.

Math skills required. Willingness to learn product and processes.