Job description
The 911 Lead Telecommunicator performs advanced emergency communications work involving the receipt, processing, and dispatching of emergency and non-emergency calls for service. This position provides supervisory support to ensure efficient operation of the 911 Communications Center in the absence of the Telecommunications Supervisor.
The Lead Telecommunicator assists the Shift Supervisor with daily oversight of staff, training and mentoring of new telecommunicators, quality assurance, and coordination of communications during critical incidents. This role acts as a supervisor in the absence of the Shift Supervisor, ensuring continuous leadership coverage and maintaining high operational...