Casino Services Rep - Full Time - Harrah's Gulf Coast

Job Summary

The Casino Services Representative will provide Caesars Rewards related functions and monetary transactions for all guests in an efficient, courteous and professional manner displaying a high standard of guest service. This role is responsible for maintaining accountability of funds assigned to them as well as accurate records per gaming regulations, department policy and internal controls when providing various monetary transactions to our guests.

This role is also responsible for engaging our guests by suggesting and promoting Caesars Rewards benefits and products.

Essential Duties and Responsibilities

include the following; other duties may be assigned, as necessary. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Roles and Responsibilities: Performs cash handling tasks in accordance with cash handling procedures including but not limited to cashing personal checks, processing cash advance transactions, cashing casino chips and gaming tickets, issuing and redeeming markers and providing funds to the slot department for jackpot payouts.

Maintains and issues reel reward coupons to guests utilizing the same procedures as cash transactions. Actively promotes and assists guests with all Caesars Rewards related products, services and promotions including but not limited to Caesars Rewards Visa, Caesars Rewards tier benefits and the Caesars Rewards App. Greets, assists and gives a warm farewell to guests in accordance with Spotlight requirements.

Responds to guest’s inquiries and questions in a professional and helpful manner and handles and solves all guest concerns. Learns and maintains knowledge of all aspects of the Title 31 program including but not limited to BSA, AML, KYC and Verbal address verification procedures. Responsible for following all aspects of the Caesars Responsible Gaming program.

Assists guests in cashing their winning sports betting wagers outside of normal Book operating hours. Maintains and updates guest information in the casino maintenance system as needed. Maintains accountability of funds and records in accordance with requirements of the MS State Gaming Commission, Harrah’s Gulf Coast internal controls and department policies and procedures.

Responsible for cleanliness of work area including assigned window, back counter and all areas of front line visible to guests. Keeps work station and front line stocked with supplies including but not limited to chip trays, pens, scissors, Caesars Rewards cards, forms and paid stamps. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.

Enforce Project 21 policy and procedures by monitoring area for underage gamblers. Suggests players in Caesars Rewards, Caesars Rewards App, Play by CR, and Caesars Rewards Visa. Suggests products, services and experiences to guests. Other duties as assigned.

Qualifications

Previous cash handling experience required. Previous customer service experience required. Previous knowledge of the Title 31 BSA preferred. Must possess strong computer skills including data entry and the ability to quickly navigate multiple tabs. Must be able to do simple math. Must pass a drug test. Must possess excellent customer service and communication skills.

Must demonstrate problem solving and decision making abilities Must be able to initiate and engage in conversation in a professional and friendly manner. Must be at least 21 years of age. Maintain knowledge of current property events, promotions and attractions. Must be able to obtain and maintain required work permit.

Must have outgoing personality and be able to proactively promote products Comfortable working in a fast paced, dynamic environment. Ability to work effectively in a team setting and independently. Must present a well-groomed appearance. Must adhere to uniform/appearance requirements. Ability to appreciate and be friendly with all Harrah’s Gulf Coast team members who are of various ethnic and cultural backgrounds.

Able to accept direction of Senior Leadership. Physical, Mental & Environmental Demands: Able to read, write and speak English sufficiently to perform job. Available to work any shift, holidays and weekends. Ability to tolerate cigarette/cigar smoke and e-cigarette vapor. Responds to visual and aural cues. Must have manual dexterity to be able to operate the following equipment: computer, telephone, photo copy machine, fax machine, ten key, card embosser, bar code scanner, time stamp machine, time clock and printer.

Able to tolerate a loud and noisy environment. Able to stand and walk for extended periods with frequent standing in one location. Able to stoop, reach and bend