Asst Director, Technology Strategic Planning and Integration

Purpose The Assistant Director supports TTSH's digital transformation agenda by leading the planning, design and implementation of technology-enabled services that enhance patient and workforce experiences. The role is responsible for driving technology and operations informatics initiatives, developing future-state operating models, and ensuring technology investments translate into meaningful operational, service and organisational outcomes.

Key Responsibilities

1. Digital Experience and Service Transformation Lead the redesign and transformation of patient, caregiver and staff journeys through technology-enabled services. Develop future-state digital service blueprints and identify opportunities for digitalisation, self-service and process simplification. Drive adoption and optimisation of digital services and platforms to improve accessibility, convenience and user experience. Partner clinical, operational and support services to translate business priorities into transformation roadmaps and initiatives. Collaborate with patient experience units, frontline champions and other stakeholders to ensure services remain user-centred and outcome-driven.
2. Informatics, Smart Systems and Workflow Enablement Lead the planning and design of technology-enabled workflows, smart hospital systems and enterprise digital capabilities. Drive operations informatics initiatives to improve workflow efficiency, resource utilisation, capacity planning and service delivery. Partner stakeholders to define business requirements, future operating models and implementation roadmaps for strategic technology initiatives. Support the implementation and optimisation of enterprise systems, digital technologies, smart systems and workflow enablement solutions. Coordinate technology planning and requirements development for smart hospital initiatives and future healthcare development programmes.
3. Performance Analytics, Benefits Realisation and Continuous Improvement Develop analytics and reporting capabilities to identify service bottlenecks, pain points and transformation opportunities. Leverage operational, service and technology data to support prioritisation and decision-making. Establish performance measurement frameworks and benefits realisation approaches for digital transformation and technology initiatives. Drive continuous improvement through data-driven evaluation of service performance, adoption and operational outcomes. Translate user feedback and operational insights into service enhancements and transformation priorities.
4. Change Management and Stakeholder Engagement Lead change management efforts for digital transformation, operations informatics and technology-enabled service initiatives to ensure successful adoption and sustained outcomes. Coordinate cross-divisional collaboration across operational, clinical, facilities and technology teams. Build and manage relationships with technology vendors, implementation partners and ecosystem stakeholders. Facilitate stakeholder engagement, requirements development, business case formulation and consensus-building for complex transformation programmes.

Requirements

Bachelor's degree in Healthcare Management, Information Technology, Business, Engineering or a related discipline. Master's degree preferred. Minimum 12-15 years of relevant experience in healthcare operations, digital transformation, technology implementation, service redesign, enterprise systems, smart hospital planning or related fields.

Demonstrated experience leading complex cross-functional transformation, technology-enabled change or large-scale operational improvement initiatives. Strong understanding of healthcare operations, workflow redesign, service delivery and change management. Experience working across multidisciplinary stakeholder groups, including operational, clinical, facilities and technology teams.

Strong programme management, stakeholder engagement, strategic planning and problem-solving capabilities. Experience in healthcare technology, enterprise systems, operations informatics, smart hospital planning, patient experience improvement or digital service transformation would be advantageous.