Automotive BDC Manager

Freeland Chevrolet is looking for passionate and motivated BDC Manager. We are not just any ordinary dealership; we are a family-owned business where we stand behind our moto "Where People Matter". At Freeland , our employees are the driving force to our success, and we strive to make sure each employee feels valued and supported along the way.

Position Summary:** The BDC Manager is responsible for leading and managing the dealership’s Business Development Center (BDC) to maximize sales and service opportunities through effective customer communication, appointment setting, follow-up, and lead management.

Key Responsibilities:**

• Manage, train, coach, and motivate BDC representatives.

• Monitor incoming internet, phone, and third-party leads.

• Ensure leads are contacted promptly and consistently according to dealership standards.

• Develop and maintain effective follow-up processes for unsold prospects, appointments, and missed opportunities.

• Monitor appointment scheduling, confirmations, show rates, and closing ratios.

• Track BDC performance using dealership CRM and reporting tools.

• Work closely with Sales and Service Managers to ensure appointments are properly handled and customers receive a seamless experience.

• Review daily, weekly, and monthly performance reports and identify opportunities for improvement.

• Hold BDC team members accountable for activity, follow-up, appointment, and performance goals.

• Assist with recruiting and onboarding BDC personnel.

• Maintain accurate customer records and ensure CRM processes are followed.

• Develop scripts, call guides, email/text templates, and other customer communication strategies.

• Handle escalated customer concerns and assist with difficult or high-value leads.

• Ensure compliance with dealership policies and applicable laws regarding customer communications and privacy.

• Perform other duties as assigned by management.

Preferred Qualifications:**

• Previous automotive dealership BDC, Internet Sales, or Sales management experience.

• Prior supervisory or management experience preferred.

• Strong communication, organization, and leadership skills.

• Ability to work effectively in a fast-paced, goal-oriented environment.

• Strong computer and CRM skills.

• Ability to analyze performance metrics and hold a team accountable to goals.

WHAT WE OFFER:

• 401(k)

• 401(k) match

• Medical, Dental and insurance

• Employee discounts

• Paid time off