Medical Office Assistant

Essential Duties

& Responsibilities

• Greet patients and visitors with a smile in a polite, prompt, helpful manner. Provides any necessary instructions/directions. Informs the appropriate department/person of patient's arrival.
• Follows office policies, procedures, and protocols as appropriate.
• Communicate effectively with other staff members.
• Complete necessary paperwork such as fee tickets, etc. Uses computer systems to generate information necessary for billing.
• Updates patient information, collects co-pays, provides any necessary form(s) needing completion, obtains signature as necessary.
• Maintains a clean, orderly waiting room and work area.
• Promote fully electronic workflows and collaborate with leadership to reduce manual paper processes where feasible.
• Answers phone promptly and pleasantly and handles customer needs expeditiously, such as making appointments, taking messages for the clinical staff, etc.
• Proactively escalates patient, workflow, or operational concerns to leadership with constructive solutions.
• Participate in creative ways to promote patient engagement and personalize patient outreach, improving overall experience and driving authentic patient reviews.
• Timely completes any mandatory company training and participates in required emergency drills or other trainings as assigned.
• Updates information in electronic patient charts according to policy and procedure.
• Maintain patient, staff and employer confidentiality. Comply with all HIPAA regulations.
• May perform other job activities as assigned.