Assistant General Manager (AGM)

Immediate Hiring: Assistant General Manager (AGM) - Chicago Marriott Northwest

Company: Chicago Marriott Northwest Position: Assistant General Manager (AGM) Employment Type: Full-Time Work Arrangement: On-site Location: 4800 Hoffman Boulevard, Hoffman Estates, IL 60192

Contact Person: Kartik Shandil - General Manager, Marriott Phone: +1 (305) 772-2215

Job Overview

Chicago Marriott Northwest is seeking an experienced, results-driven, and hands-on Assistant General Manager (AGM) to support the General Manager in overseeing daily hotel operations, leading departmental teams, maintaining Marriott brand standards, and delivering exceptional guest experiences.

The ideal candidate must have extensive Marriott hotel experience, a strong background in full-service hotel operations, and proven experience managing weddings, marriage functions, banquets, and large-scale social events. This role requires a capable hospitality leader who can oversee multiple departments, coordinate complex events, manage operational performance, and maintain high standards of service and guest satisfaction.

Mandatory Experience Requirements:

Minimum 7 years of Marriott hotel experience.

Minimum 3 years of full-service hotel experience.

Hands-on experience in planning, coordinating, and managing weddings, marriage functions, and related social events.

Candidates who do not meet all three mandatory requirements will not be considered.

Key Responsibilities

1. Hotel Operations and Leadership

Assist the General Manager in overseeing daily hotel operations and ensuring seamless coordination across all departments.

Supervise department heads and operational teams to maintain efficiency, productivity, and exceptional service standards.

Ensure compliance with Marriott brand standards, standard operating procedures (SOPs), quality assurance requirements, and hotel policies.

Conduct regular property inspections to maintain cleanliness, safety, maintenance standards, and overall property presentation.

Monitor guest satisfaction, online reviews, and guest feedback, and implement effective service recovery measures.

Support recruitment, onboarding, training, scheduling, employee development, and performance management.

Assist with budgeting, financial reporting, labor cost management, expense control, inventory management, and operational audits.

Collaborate with sales and revenue management teams to identify business opportunities and improve hotel performance.

Address operational challenges promptly and implement solutions to improve service quality and departmental efficiency.

Maintain effective communication with hotel ownership, senior management, employees, guests, and business partners.

2. Wedding, Banquet, and Event Management

Plan, coordinate, and oversee weddings, marriage ceremonies, receptions, banquets, and large-scale social events hosted at the property.

Work directly with clients, families, wedding planners, decorators, caterers, vendors, photographers, and entertainment providers.

Coordinate with banquet, culinary, catering, housekeeping, engineering, and front desk teams to ensure successful event execution.

Oversee event layouts, seating arrangements, stage setups, decorations, event timelines, and food and beverage service.

Coordinate customized menus, banquet service requirements, and special client requests with the culinary and catering teams.

Manage event schedules, setup inspections, rehearsals, and on-site operations to ensure events run according to plan.

Communicate with clients before, during, and after events to manage expectations and resolve concerns professionally.

Monitor event budgets, operational expenses, vendor coordination, and service quality to support profitability and client satisfaction.

Ensure all events comply with hotel policies, applicable safety regulations, and Marriott brand standards.

3. Team Management and Guest Relations

Provide leadership, direction, and operational support to departmental managers and frontline employees.

Foster a positive work environment focused on accountability, teamwork, and service excellence.

Handle escalated guest complaints and implement appropriate resolutions.

Monitor service standards and identify opportunities to improve guest satisfaction and employee performance.

Ensure adequate staffing, effective scheduling, and smooth communication between departments.

4. Financial and Business Performance

Assist the General Manager in monitoring operating budgets, departmental expenses, and financial performance.

Support labor cost controls, purchasing procedures, inventory management, and loss prevention.

Review operational reports and performance indicators to identify improvement opportunities.

Collaborate with sales and revenue management teams to support business growth, group bookings, wedding business, and corporate accounts.

Required Qualifications

Minimum 7 years of Marriott hotel experience - mandatory.

Minimum 3 years of full-service hotel experience - mandatory.

Hands-on wedding, marriage function, banquet, and social event management experience - mandatory.

Previous experience in an Assistant General Manager, Executive Assistant Manager, Hotel Operations Manager, or comparable hotel leadership position is strongly preferred.

Strong knowledge of Marriott brand standards, full-service hotel operations, guest relations, and quality assurance.

Demonstrated ability to lead multiple departments and manage complex operational responsibilities.

Experience in banquet operations, wedding coordination, catering, vendor management, event budgeting, and client relations.

Strong leadership, communication, organizational, negotiation, and problem-solving skills.

Knowledge of hotel financial management, labor controls, operational reporting, and budget administration.

Ability to work flexible schedules, including evenings, weekends, and holidays, depending on operational and event requirements.

A bachelor's degree or diploma in Hospitality Management, Hotel Administration, or a related field is preferred.

Ideal Candidate Profile

The successful candidate will be an experienced Marriott hospitality professional with a strong understanding of full-service hotel operations and a proven ability to coordinate weddings and large-scale events. The candidate must demonstrate effective leadership, sound business judgment, excellent client relations, and the ability to maintain high operational standards while delivering outstanding guest experiences.

How to Apply

Qualified candidates who meet all mandatory experience requirements are encouraged to contact:

Kartik Shandil - General Manager, Marriott Phone: +1 (305) 772-2215

Important: A minimum of 7 years of Marriott hotel experience, at least 3 years of full-service hotel experience, and practical wedding and marriage event management experience are mandatory. Applicants who do not meet these requirements will not be considered.