Spa Concierge

COMPANY OVERVIEW At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support.

We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here. Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.

ESSENTIAL RESPONSIBILITIES Greet every guest warmly and professionally, and check guests in and out following spa service standards. Answer phones and respond to guest inquiries by phone, email and in person, and resolve guest concerns or escalate them to management. Book, modify and confirm appointments in Book4Time, including confirmation calls two days in advance, with accurate notes and communication to guests and therapists.

Process guest payments, gratuities, gift cards and retail sales accurately, and complete end-of-day balancing. Present and recommend spa services, products and retail, and share menu knowledge with guests to support sales goals. Complete opening and closing checklists, including beverage station, relaxation area and front desk setup and breakdown.

Keep the reception area, relaxation area and guest-facing spaces clean, organized and stocked at all times. Restock retail displays and front-of-house supplies, and report low inventory to the Spa Manager. Manage the lost and found log and follow guest privacy and confidentiality standards. Coordinate with other resort departments, including Front Desk, Dining, Weddings & Events, and Concierge, to support a seamless guest experience.

Communicate clearly with therapists, attendants and management, and attend staff meetings and trainings. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES High school diploma or general education degree (GED) required. Previous spa, salon, hotel or hospitality guest-service experience preferred. Strong verbal and written communication skills, with a polished, professional presence.

Comfortable with computers and reservation or point-of-sale systems; Book4Time experience a plus, training provided. Working knowledge of Microsoft Outlook and basic Word and Excel. Ability to multitask, prioritize and stay composed in a busy, guest-facing environment. Reliable, punctual and detail-oriented, with the ability to work independently and as part of a team.

Ability to work a flexible schedule, including weekends and holidays. PHYSICAL DEMANDS Ability to stand, walk and sit for extended periods. Ability to lift and carry up to 25 lbs (retail stock, linens, supplies). Ability to work in a spa environment with exposure to scents, oils and cleaning products.

BENEFITS

PACKAGE Competitive Salary Daily Pay! Team Member Hotel Discount Program Uniforms Provided for most positions Benefits

• Health, Dental, Vision, Life Insurance, and other supplemental options Paid PTO 401k with employer match Food and Beverage Discounts Tuition Reimbursement If you think you bring the ideal blend of skills, attitude and teamwork, sprinkled with a love for natural beauty and the resort life, this could be the perfect home for you! Are you passionate and creative with a desire to grow? Let’s talk! Click here to learn more about what makes Cloudland at Mc. Lemore Resort a one-of-a-kind in experience in the Southeast!