Support Supervisor

Position Summary

The Tech Support Supervisor is responsible for overseeing the daily operations of Remprex Tech Support, ensuring the effective delivery of technical support services for Automated Gate Systems (AGS) and associated technologies at intermodal terminals, automotive facilities, and depots. This role provides direct supervision, guidance, and technical leadership to Support Technicians while ensuring that reported issues are properly prioritized, investigated, resolved, and escalated in accordance with established policies and service expectations. The Support Supervisor is responsible for monitoring team performance, maintaining operational efficiency, coordinating resources, and identifying opportunities for process improvement.