Sales and Operations Manager

Sales and Operations Manager Job Type: Full-Time, Salaried Reports To: General Manager Direct Reports: Sales Team, Parts Manager, Service Manager Position Overview The Sales and Operations Manager (SOM) is responsible for leading daily revenue execution and customer-facing operations in high-volume stores. This role owns sales performance, customer flow, and cross-department coordination across sales, parts, and service.

The SOM works closely with the General Manager to execute store priorities, drive consistent results, and maintain high standards across the sales floor, service operation, and parts department. This is a hands-on leadership role designed for experienced operators who are ready to lead teams, improve execution, and grow into future General Manager responsibilities.

Sales Leadership and Execution

• Lead and coach the sales team to drive daily activity, follow-up discipline, and deal execution
• Set clear expectations for lead response, CRM usage, and customer communication
• Actively manage the sales floor to improve conversion, pacing, and professionalism
• Review sales performance metrics with the GM and hold the team accountable to goals
• Reinforce ethical, customer-first selling practices Parts and Service Leadership
• Directly manage the Parts Manager and Service Manager to ensure aligned execution
• Set expectations for coordination between sales, parts, and service teams
• Monitor service throughput, repair order timeliness, and customer experience
• Partner with department managers to remove workflow bottlenecks and missed revenue opportunities
• Ensure proper handoffs and communication across departments Customer Experience
• Lead by example in delivering a professional, consistent customer experience
• Establish standards for showroom interaction, phone presence, and follow-through
• Address escalated customer concerns and ensure timely, respectful resolution
• Monitor front-of-house activity to prevent missed opportunities Merchandising and Store Readiness
• Ensure the trailer lot is organized, clean, and sales-ready
• Oversee parts retail presentation to support attachment and upsell opportunities
• Maintain store presentation standards that support walk-in traffic and professionalism Team Leadership and Development
• Lead daily huddles and ongoing performance management for direct reports
• Coach leaders and team members on execution, accountability, and urgency
• Support hiring, onboarding, and development across sales, parts, and service
• Help build a strong team culture rooted in ownership and results Operational Support
• Execute store-level plans, promotions, and daily routines in partnership with the GM
• Lead the store in the GM’s absence, including floor leadership and decision-making
• Ensure quoting, paperwork, and internal processes are followed accurately and efficiently
• Identify execution gaps and recommend process improvements Qualifications
• Three or more years of leadership experience in dealership or retail operations, preferably in trailers, equipment, automotive, or RV
• Proven experience managing sales teams and department leaders
• Strong understanding of sales execution, service workflow, and customer experience
• Ability to coach, hold teams accountable, and lead by example
• Comfortable using CRM tools, sales reporting, and performance metrics
• Ability to operate in a fast-paced, high-volume environment
• Bilingual English and Spanish is a plus Why Work at Nationwide Trailers Nationwide Trailers is a fast-growing, family-owned company built on straightforward values. We do right by the customer, support our teammates, and focus on building something we are proud of. Our high-volume stores provide strong leadership support, clear expectations, and the opportunity to grow into larger roles as the business expands. Pay Structure Salaried position with participation in a monthly performance bonus tied to sales execution and overall store results.