Senior Contact Center Engineer

Presidio is hiring a Sr. Contact Center Engineer to join our national Contact Center practice. In this role you will design, implement, and support advanced CCaaS solutions for enterprise and public sector clients, with a primary focus on Amazon Connect — including its agentic AI capabilities for self-service and agent assistance.

Secondary focus on Cisco Webex Contact Center, with Genesys or Five9 experience considered a plus. (REMOTE position, can live in any US location.