Account Mgr. Supervisor

Position Summary

The Account Manager Supervisor is responsible for overseeing the account management and customer service functions to ensure exceptional customer satisfaction, strong customer relationships, and effective coordination of customer requirements with internal departments. This position supervises Account Managers, monitors account performance, supports customer retention and growth, and ensures customer commitments are communicated and fulfilled in a timely manner.

The successful candidate will provide leadership, establish clear performance expectations, resolve escalated customer issues, and collaborate cross-functionally with Production, Planning, Quality, Engineering, Shipping, and other departments to support operational efficiency and business objectives.