Dispatch Supervisor

Dispatch Supervisor Department: Distribution Reports To: Distribution Manager Status: Non-Exempt Description: The Dispatch Supervisor coordinates daily dispatch, staffing, fleet needs, and driver support to keep deliveries efficient and on schedule. The role monitors performance, coaches employees, resolves routine issues, and supports the Distribution Manager.

Duties and Responsibilities

include the following. Other duties may be assigned. ● Plans and optimizes daily routes, including pickups and manually added stops. Ensures routes are a reasonable length, accurately published, and properly printed. ● Works with S&R, drivers, and distribution leadership to ensure trucks are loaded correctly in order to meet daily departure goals.

● Forecasts driver needs for the following week and coordinates coverage. Balances workloads and overtime while maintaining delivery excellence. ● Coordinates fleet availability, vehicle assignments, maintenance, and repairs with the Fleet Coordinator, adjusting coverage when vehicles are unavailable. ● Serves as a primary contact for driver questions and on-road concerns.

Works with the Sales Manager and sales team to resolve returns and delivery issues. ● Arranges local flatbed service for oversized items when needed to expedite customer deliveries. ● Coordinates substitute delivery driver coverage when needed. ● Must be willing and qualified to operate a delivery vehicle as a back up driver whenever needed.

● Coordinates new driver training and outfitting with the Driver Operations Coordinator. Participates in interviews and provides feedback to support hiring decisions. ● Tracks key performance indicators (KPIs) to improve efficiency. ● Resolves routine issues according to the Issue Resolution Expectations SOP. Independently issues low-level corrective actions within company policy and assigned authority, documenting actions and follow-up.

● Escalates major operational issues, serious or sensitive personnel matters, and concerns beyond the role's authority to management. ● Coordinates driver medical card appointments, tracks expiration dates and completion, maintains current records, and escalates overdue or unresolved items. ● Submits DOT violation tickets through the proper channels and follows open tickets through resolution, coordinating corrective work and documentation and escalating unresolved issues.

● Collaborates with the Distribution Manager daily to improve logistical efficiency and provides operational backup during the manager's absence within delegated responsibilities. ● Completes and maintains all paperwork and records required by the operating procedures for the position. ● Follows and reinforces company safety policies and procedures.

Operates vehicles and equipment safely to prevent injury or damage to people, property, or equipment.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements, physical demands, and work environment described below are representative of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability: Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence and speak effectively before groups of customers or employees. Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to compute rates, ratios, and percentages. Education/Experience: High school diploma or GED, or an equivalent combination of education and experience. Experience or knowledge in the automotive industry. Must be 21 years of age or older for insurance purposes. Certificates and Licenses: Valid driver's license. Forklift certification.

Training and certification are available. Physical Demands: The employee is regularly required to stand, walk, use hands, reach with hands and arms, and talk or hear. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.

For heavier merchandise, lifting devices and/or assistance are required. Work Environment: The employee is regularly exposed to work near moving mechanical parts, fumes or airborne particles, and outdoor weather conditions. This is a smoke-free environment for safety reasons. The noise level in the work environment is usually loud.

Disclaimer: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Equal Employment: Wilbert's is an equal employment organization that hires employees without regard to race, religion, color, national origin, citizenship, gender, age, veteran status, disability or any other protected characteristic in accordance with Federal and State employment laws.