Customer Service Specialist

Role Purpose : To ensure the delivery of consistent operational processes and results across multiple regions / sites for a specific customer account. Key Accountabilities : Customer Primary point of contact with customer in regards to operational performance (in conjunction with account manager) Communication of Operational: Actions, Results, and Initiatives to / from customer, to / from site Assist Business Development Manager with account growth strategy Create / Ensure customer contract requirements are clear, correct and executable Process Monitor service levels on site to ensure that performance statistics meet customer and company requirements.

Establish and Monitor Customer specific work processes on customer sites (compliance with customer specific contract requirements including SOP’s, etc.) Champion Continuous Improvement Process initiatives across customer sites Ensure the transfer of best practices across customer sites Execution of on-site Customer projects / strategic initiative(s) as assigned by management Required Education and Experience : High School Diploma, required Bachelor's Degree, preferred 1-2 years in an administrative or similar role, required 2 years of Logistics industry experience, preferred Our Organization is an equal opportunity employer.

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