Serviceman

PURPOSE The position of Serviceman performs service and maintenance of the electric distribution and transmission system as necessary to provide the best possible service to members. JOB DUTIES & RESPONSIBILITIES ESSENTIAL DUTIES Maintain a working knowledge of assigned portion of the distribution system, such as location of lines, source of power, direction of feeds, metering point locations, magnitude of line currents, voltage levels and location of oil circuit reclosures and line fuses (familiar with all circuits and switching points in district territory).

Maintain a working knowledge of the RUS specifications and guidelines on the construction of DEMCO’s overhead and underground distribution lines. Build service drops and extensions. Locate sources of service interruptions and other troubles. Set meters, connections, and disconnections. Perform voltage tests for voltage complaints.

Investigate member service complaints and outage reports and take proper corrective action. Perform the necessary activities in the construction and maintenance of energized and de-energized overhead and underground distribution lines. Patrol lines and check for defective materials, equipment, or unsafe conditions and notify the appropriate first-class lineman, crew leader, serviceman, or supervisor of the problem areas.

Inspect work after completion to ensure adherence to applicable specifications and codes. Climb poles and/or work from aerial bucket while exercising proper and safe use of hand tools. Acquire and maintain a working knowledge of all substation switching operations, system apparatus or devices. Maintain working knowledge of DEMCO and RUS specifications, the National Electric Safety Code, and DEMCO’s mapping system and staking sheets.

Comply with proper operating procedures in the use of the two-way radio. Provide on-the-job training as directed. Maintain vehicle to ensure it is always serviceable and clean. Ensure tools and equipment are properly used and kept in good working order and condition, continuously observe Cooperative safety rules and practices, check condition of safety equipment, become familiar with safety manuals, rules and regulations prescribed by the Cooperative.

Perform on-call, stand-by, and non-duty callout duties for power restoration and associated problems during and after normal working hours, including holidays and weekends. NON-ESSENTIAL DUTIES Perform all duties of lineman. Other duties as assigned.

MINIMUM QUALIFICATIONS

EDUCATION

High-school diploma or equivalent required. Completion of the ALEC Lineman Training Program. EXPERIENCE Must be classified as a Lineman first-class, step-three with DEMCO. LICENSES AND/OR CERTIFICATIONS Valid Class A Louisiana Commercial Driver’s License ALEC Forklift Safety Certification DEMCO Bucket Truck and Pole Top Rescue Safety Training Louisiana Wildlife and Fisheries Boater Safety Certification CPR, AED, and Basic First Aid Certification KNOWLEDGE, SKILLS & ABILITIES KNOWLEDGE Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services.

This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Design: Knowledge of design techniques, tools, and principals involved in production of precision technical plans, blueprints, drawings, and models. Electric System: Knowledge of the construction, operation, and maintenance of distribution and transmission lines and substations.

Electrical Theory: Understanding of basic electrical concepts such as voltage, amperage, resistance, Ohm’s law, wattage, circuit theory and others. English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Line Operations: Knowledge of linework process and procedures, line equipment and the electric system including line trucks, line materials, safety equipment, and service territory.

Mechanical: Knowledge of machines and tools, including their designs, uses, repair, and maintenance. Power System Components: Knowledge and understanding of interrelationship of power system components such as generators, switchyards, substations, transmission and distribution power lines. Public Safety and Security: Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Regulatory: Knowledge of RUS line specifications, National Electric Code, National Electric Safety Code, OSHA Rules and Regulations, EPA, and ALEC Safety Manual. Spreadsheets: Knowledge of spreadsheets and how to use them to calculate, manipulate, and present data and format them for formal presentations. SKILLS Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making.

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Adaptability: Changing course of action or approach in order to suit a new situation or expectation or work through challenging issues.

Communications Troubleshooting: Investigating and testing communication system components to determine the cause of problems or failures. Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Computer Skills (MS Office): Proficient in the use of common types of software in the MS Office Suite, such as Outlook, Word, Excel, and PowerPoint.

Computer Skills (Specific to DEMCO): Please list other computer applications specific to DEMCO that are required as a minimum:

• DEMCO’s Enterprise Software
• GIS Software Applications Conflict Resolution: Identifying changes in attitude, behavior, and approaches to address conflict and retribution and lessen negative feelings; methods used may include negotiation, mediation, diplomacy, and creative peacebuilding. Coordination: Adjusting actions in relation to others' actions. Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Electrical Switching: Planning and carrying out accurate and appropriate electrical switching while monitoring equipment limitations and avoiding unnecessary outages. Electrical Troubleshooting: Investigating and testing electrical system components to determine outage causes or other electrical system failures. Equipment Maintenance: Performing routine maintenance on equipment and determining when and what kind of maintenance is needed. Equipment Selection: Determining the kind of tools and equipment needed to do a job. Inspection: Determining and performing the proper inspections required for various equipment and using results to plan future actions. Installation: Installing equipment, machines, wiring, or programs to meet specifications. Interpersonal: Qualities and behaviors used to communicate, collaborate, and build relationships successfully with others. Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one. Leadership: Positive interaction with others through the ability to communicate well, inspire confidence, motivate employees, handle and delegate responsibilities, listen to feedback, strategic planning, and decision making. Management of Personnel Resources: Motivating, developing, and directing people as they work, identifying the best people for the job. Mathematics: Using mathematics to solve problems. Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. Number Facility: The ability to add, subtract, multiply, or divide quickly and correctly. Overhead and Underground: Construction and maintenance of overhead and underground lines, tools, and related equipment. Persuasion: Persuading others to change their minds or behavior. Planning & Organization: Planning, prioritizing, and achieving work goals and assignments by working in an organized, efficient, and productive manner. Presentation: Delivering clear and effective presentations to individuals or groups through use of various presentation materials. Quality Control Analysis: Conducting tests and inspections of products, services, or processes to evaluate quality or performance. Reading Comprehension: Understanding written sentences and paragraphs in work related documents. Repairing: Repairing machines or systems using the needed tools. Service Orientation: Actively looking for ways to help people. Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do. Speaking: Talking to others to convey information effectively. Systems Analysis: Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. Systems Evaluation: Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. Time Management: Managing one's own time and the time of others. Troubleshooting: Determining causes of operating errors and deciding what to do about it. Writing: Communicating effectively in writing as appropriate for the needs of the audience. ABILITIES Arm-Hand Steadiness: The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position. Auditory Attention: The ability to focus on a single source of sound in the presence of other distracting sounds. Category Flexibility: The ability to generate or use different sets of rules for combining or grouping things in different ways. Composure: The ability to handle difficult and stressful situations with professional composure. Control Precision: The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions. Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense. Depth Perception: The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object. Extent Flexibility: The ability to bend, stretch, twist, or reach with your body, arms, and/or legs. Far Vision: The ability to see details at a distance. Finger Dexterity: The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects. Flexibility of Closure: The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material. Gross Body Equilibrium: The ability to keep or regain your body balance or stay upright when in an unstable position. Hearing Sensitivity: The ability to detect or tell the differences between sounds that vary in pitch and loudness. Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Information Ordering: The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). Managing Priorities & Deadlines: Taking control of multiple tasks, managing time to meet approaching project due dates, handling unexpected or difficult situations, and dealing with pressure and stress. Manual Dexterity: The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects. Mathematical Reasoning: The ability to choose the right mathematical methods or formulas to solve a problem. Memorization: The ability to remember information such as words, numbers, pictures, and procedures. Multilimbed Coordination: The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion. Near Vision: The ability to see details at close range (within a few feet of the observer). Oral Comprehension: The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression: The ability to communicate information and ideas in speaking so others will understand. Originality: The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem. Perceptual Speed: The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object. Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Rate Control: The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene. Reaction Time: The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears. Selective Attention: The ability to concentrate on a task over a period of time without being distracted. Speech Clarity: The ability to speak clearly so others can understand you. Speech Recognition: The ability to identify and understand the speech of another person. Static Strength: The ability to exert maximum muscle force to lift, push, pull, or carry objects. Strategic Thinking: Mental or thinking process applied through the generation and application of unique business insights and opportunities intended to achieve success or create competitive advantage for the organization. Team Oriented – The ability to work collaboratively and build strategic relations with colleagues, coworkers, constituents and volunteers. Trunk Strength: The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing. Visual Color Discrimination: The ability to match or detect differences between colors, including shades of color and brightness. Visualization: The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged. Written Comprehension: The ability to read and understand information and ideas presented in writing. Written Expression: The ability to communicate information and ideas in writing so others will understand. PHYSICAL REQUIREMENTS PHYSICAL ACTIVITIES Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion. Balancing: Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium. Stooping: Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles. Kneeling: Bending legs at knee to come to a rest on knee or knees. Crouching: Bending the body downward and forward by bending leg and spine. Crawling: Moving about on hands and knees or hands and feet. Reaching: Extending hand(s) and arm(s) in any direction. Standing: Particularly for sustained periods of time. Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. Pulling: Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion. Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles. Finger Movements: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. Grasping: Applying pressure to an object with the fingers and palm. Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound. Repetitive motion: Substantial movements (motions) of the wrists, hands, and/or fingers. PHYSICAL DEMANDS Heavy work: Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. VISUAL ACUITY The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes. The worker is required to have visual acuity to perform an activity such as: operates machines, such as lathes, drill presses, power saws, and mills where the seeing job is at or within arm's reach; performs mechanical or skilled trades tasks of a non-repetitive nature, such as carpenter, technicians, service people, plumbers, painters, mechanics, etc. The worker is required to have visual acuity to operate motor vehicles and/or heavy equipment. The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned (i.e., custodial, food services, general laborer, etc.) or to make general observations of facilities or structures (i.e., security guard, inspection, etc.). WORK ENVIRONMENT The worker is subject to both environmental conditions. Activities occur inside and outside. The worker is subject to extreme cold. Temperatures typically below 32 degrees for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity. The worker is subject to extreme heat. Temperatures above 100 degrees for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity. The worker is subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level. The worker is subject to vibration. Exposure to oscillating movements of the extremities or whole body. The worker is subject to hazards. Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals. The worker is subject to atmospheric conditions. One or more of the following conditions that affect the respiratory system of the skin: fumes, odors, dust, mists, gases, or poor ventilation. RELATIONSHIPS REPORTS TO District Manager