Systems and Network Support Specialist - Onsite (US Citizens)

Work Location: Onsite, New London, Connecticut Security Requirement: Ability to successfully complete a Tier 1/NACI suitability investigation and obtain required facility and system access Position Overview We are seeking two IT Specialists to support a federal museum’s information technology, gallery systems, theater systems, public-facing connectivity, media infrastructure, and interactive exhibits.

The IT Specialists will maintain high-availability systems, troubleshoot technical issues, support museum events, and coordinate with AV and exhibit-maintenance personnel. This role requires hands-on technical experience in an operational environment where system availability directly affects visitor experience.

Key Responsibilities

Monitor and support museum information technology, gallery, theater, and public-facing systems. Troubleshoot Windows and macOS workstations, servers, network devices, media systems, peripherals, and interactive technology. Support internal and guest connectivity, including VLANs, VPNs, Wi-Fi networks, and approved remote-access environments.

Perform authorized system backup, restoration, software updates, patching, and data-protection activities. Process and track authorized account, permission, onboarding, and offboarding requests through Government-approved procedures. Diagnose hardware, software, connectivity, routing, and system-performance issues. Support interactive displays, touchscreens, sensors, gallery projectors, media servers, and theater systems.

Work with AV and Exhibit Maintenance personnel to resolve problems affecting digital exhibits. Provide technical support for presentations, streaming, lighting-control systems, and approved museum events. Help maintain reliable visitor Wi-Fi while preserving separation from protected internal systems. Document technical incidents, corrective actions, recurring problems, and system status.

Follow federal cybersecurity, access-control, equipment-use, and network-connection requirements. Respond to incidents according to required severity, response, and resolution standards.

Minimum Qualifications

Three to six years of systems administration, network support, desktop support, or related technical-support experience. Demonstrated experience supporting Windows and macOS environments. Hands-on knowledge of VLANs, VPNs, Wi-Fi networks, firewalls, access controls, encryption, and general cybersecurity practices. Experience troubleshooting workstations, network equipment, servers, projectors, interactive displays, or comparable technical systems.

Knowledge of cloud storage, hosted applications, SaaS platforms, backup, restoration, and disaster-recovery practices. Ability to communicate technical information clearly to nontechnical employees, volunteers, and operational stakeholders. Ability to work onsite and provide support during weekends, holidays, or special events when required.

Education

and Certifications Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred. Relevant professional experience and technical certifications may be considered in place of the preferred degree. Industry certifications such as CompTIA A+, Network+, or Security+ are strongly applicable.

Cloud or platform certifications involving Microsoft Azure, Amazon Web Services, or Google Workspace are desirable.

Preferred Qualifications

IT experience in a museum, gallery, library, theater, public attraction, or other high-availability environment. Experience supporting digital asset management or collection-management databases. Familiarity with AV integration, multiscreen video walls, interactive touch tables, media servers, or digital kiosks. Experience supporting live-streaming, event technology, projection, and lighting-control systems.

Knowledge of federal cybersecurity, CAC-enabled access, or Government virtual-desktop environments. Summary of Benefits 15 PTO days 11 paid holidays Medical Insurance with – 3 options (HSA with $600 Employer Contribution). Dental Insurance with no age limit orthodonture. Vision Insurance through Eye. Med in and out of network coverage.

Short Term and Long-Term Disability coverage with 100% premium support, Life insurance and AD&D with 100% premium support Supplemental Life Insurance Critical Care and Accident Insurance availability Pet Insurance through Nationwide Employee Assistance Program 401k with enrollment from day one. 4% deferral by company.

$1500 Annual Training Budget $1500 Referral bonus Eligibility for annual merit and discretionary bonus Flexible work arrangements Equal Opportunity Employer Minority/Female/Veterans/Disabled About Swingtech Swingtech delivers innovative Information Technology and Professional Support services to a diverse range of clients across the federal and intelligence communities.

With over 15 years of trusted experience as a systems integrator, we apply agile methodologies and deep industry insight to help our customers achieve greater efficiency, compliance, and cost savings. At Swingtech, we’re committed to excellence and long-term success for our clients and our team.