Client Service Representative

Location: Cresson, TX (In Office) Department: Client Experience Team Reports To: Director of Client Experience Position: Full-Time Barnes Lawn Doctor Western Rim LLC is a locally owned lawn fertilization and pest control company that has proudly served the Cresson and surrounding communities for more than 24 years. We are a Christian-led, people-first organization committed to excellence, integrity, and exceptional customer service.

Our Why Serve Others

• Serve Each Other
• Serve Him We are looking for professionals who take ownership of their work, communicate effectively, and understand the impact they have on our clients and team.

Position Summary

The Client Service Representative (CSR) serves as the primary communication link between our clients and the company. This role is responsible for delivering a professional, timely, and exceptional customer experience through proactive communication, problem resolution, and coordination with our Operations, Sales, and Client Experience teams.

Success in this role requires excellent communication skills, strong organization, attention to detail, and the ability to manage multiple priorities while maintaining a positive, solutions-focused attitude.

Responsibilities

• Manage daily client communications by phone, email, and text
• Execute service notification processes
• Manage communication workflows through company systems
• Respond promptly to client questions and concerns
• Process client payments and account updates
• Coordinate service requests and scheduling support
• Assist with client retention and service recovery efforts
• Maintain accurate customer documentation
• Support internal communication between departments
• Assist with overflow client communication during peak seasons Qualifications
• Minimum of four years of customer service, client support, or call center experience
• Strong verbal and written communication skills
• Professional phone presence with excellent listening skills
• Proven ability to resolve customer concerns while maintaining trust
• Advanced computer skills and the ability to learn multiple software systems
• Excellent organizational, time management, and multitasking abilities
• Reliable transportation; this is an in-office position What We're Looking For- The ideal candidate demonstrates:
• Personal ownership and accountability
• Professional, calm communication under pressure
• Strong attention to detail
• Consistent follow-through
• A collaborative, team-first mindset
• Adaptability and coachability
• A commitment to delivering an exceptional client experience Benefits
• Competitive pay based on experience
• Health insurance
• Retirement plan
• Paid time off
• Ongoing training and professional development
• Advancement opportunities
• A stable, values-driven workplace with long-term career growth Join Our Team If you are an experienced customer service professional who enjoys helping people, solving problems, and contributing to a positive team culture, we encourage you to apply. At Barnes Lawn Doctor, every interaction matters, and every team member plays an important role in creating an exceptional client experience. We look forward to learning more about you.