SBA Business Development Officer

G ENERAL S UMMARY (What is done and why) The Business Development Officer (BDO) for United Federal Credit Union’s SBA division is responsible for generating new business opportunities, managing relationships, and driving growth within the Small Business Administration (SBA) lending sector. The BDO will work closely with potential clients, referral partners, and internal teams to facilitate the origination of SBA loans and ensure compliance with SBA regulations and standards.

This role requires a deep understanding of the SBA lending process, strong sales skills, and the ability to build and maintain relationships with key stakeholders. ESSENTIAL FUNCTIONS, IN PRIORITY ORDER (Majority of duties, but not meant to be all inclusive or prevent other duties from being assigned as necessary)

1. Business Development a. Identify, source, and generate new business opportunities for SBA loan products. b. Build and maintain relationships with small business owners, real estate professionals, attorneys, accountants, and other referral sources. c. Promote SBA loan products to potential borrowers through outreach, networking, and marketing activities. d. Develop and execute strategies to meet established sales goals and revenue targets.
2. Client Acquisition and Relationship Management a. Engage with potential clients to assess their financing needs and match them with appropriate SBA loan products. b. Develop customized lending solutions based on the client’s business needs, industry, and financial position. c. Maintain strong relationships with existing clients to facilitate repeat business and referrals. d. Serve as the primary point of contact throughout the loan process, from initial inquiry to loan closing.
3. Loan Origination and Process Management a. Assist clients in completing SBA loan applications and ensure all required documentation is submitted in a timely manner. b. Collaborate with internal teams (underwriting, credit, legal, etc.) to review and process SBA loan applications. c. Maintain a comprehensive understanding of SBA loan programs (e.g., 7(a), 504, USDA) and its eligibility requirements. d. Ensure compliance with SBA regulations and guidelines throughout the loan origination process.
4. Market Analysis and Industry Networking a. Stay up to date with SBA loan products, market trends, and industry regulations to effectively communicate with clients and referral sources. b. Attend industry conferences, events, and networking functions to expand business opportunities and enhance the company’s brand presence. c. Analyze competitor offerings and adjust business development strategies accordingly to remain competitive.
5. Reporting and Performance Tracking a. Track and report on sales performance, loan pipeline, and progress toward business development goals. b. Maintain accurate records of client interactions, loan applications, and follow-up actions within the company’s CRM system. c. Provide regular updates to senior management on business development initiatives, challenges, and opportunities.

Education

(Minimum education required to perform the duties of this position)

• Bachelor’s degree in Business, Finance, Economics, or a related field (or equivalent experience) Experience (Minimum experience required to perform the duties of this position)
• Minimum of 3-5 years of experience in SBA lending, commercial banking, or business development, with a proven track record of sales and relationship-building.

Preferred qualifications

• Experience with both SBA 7(a) and 504 loan programs
• Established network of small business professionals and referral sources
• Knowledge of loan servicing and post-closing requirements Knowledge, Skills and Abilities (Minimum technical and communication skill levels and licenses/certificates normally required to perform the duties of this position)
• Strong sales, negotiation, and communication skills.
• Ability to identify and capitalize on new business opportunities.
• Excellent customer service and relationship management abilities.
• Proficiency in using CRM software and other business development tools.
• Strong problem-solving and analytical skills.
• In- depth knowledge of SBA loan programs, underwriting guidelines, and regulatory requirements. Familiarity with financial statements and business financial analysis is essential. Required Competencies
• Problem Solving
• Dealing with Ambiguity
• Time Management
• Demonstrates Courage
• Drive for Results
• Interpersonal Savvy
• Customer Focus
• Integrity and Trust
• Self-Development
• Business Acumen Mental Requirements
• Ability to work under pressure.
• Proven problem-solving abilities.
• Ability to analyze and evaluate information
• Ability to interpret policies, guidelines and regulations.
• Ability to concentrate in a multi-task environment.
• Ability to work independently Tools and Equipment Used
• All available general office equipment as needed.
• All available computer software and hardware as needed. Working Relationships/Contacts (Positions with which incumbents have frequent contact)
• Daily, personal/written/phone contact with Credit Union staff
• Daily, personal/written/phone contact with Credit Union managers
• Daily, personal/written/phone contact with third party vendors
• The Business Development Officer plays a critical role in expanding the United Federal Credit Union’s SBA member base and loan portfolio. This is a high-energy, results-driven position that requires a combination of sales skills, market knowledge, and financial expertise to effectively navigate the SBA lending landscape. Physical Demands (Physical effort generally associated with this position) Work involves standing and walking for brief periods of time, but most work is done from a seated position. Must have mobility to move throughout the Credit Union as necessary. There is potential for eyestrain from reading the computer screen. Deadlines, workloads and pressure to achieve goals may cause increased stress levels. Working Conditions (Typical working conditions associated with this type of work and environmental hazards, if any, that may be encountered in performing the duties of this position) Internal
• Work is normally performed in climate-controlled office environment, where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is very limited. Noise level is moderate and includes sounds of normal office equipment (computers, telephones, etc.). No known environmental hazards are encountered in normal performance of duties. Length of day is unpredictable; long hours may be required to accommodate deadlines or special meetings. External
• Some travel may be required; however, information on environmental conditions is not available.
• This position may require travel to meet clients and attend networking events
• Work is primarily remote EOE/Vets/Disability