Engineer, Network & Security

Participate in maintenance standby duty to cover 24x7 support on rotational basis pre assigned by the team lead Ensure SLA Level is achieved every single fault case. Ensure escalation is carried out when a fault call is beyond the knowledge of L1/L2. Attend to daily call assignment when not in standby during office hours.

Perform weekend or after office hours duty though not on standby if required. Attend to preventive maintenance not limited to hardware inventory. Follow up case from opening till closure. Update incident tickets properly and promptly. New assignment by Ops manager or TSM when needed.