Business Analyst

About Us

Exchange Technology Services is a leading IT consulting company in Winnipeg and part of the Exchange Income Corporation's family of companies. We provide a wide range of services, including Managed IT, Project Management, Business Intelligence, Cyber Security, Digital Transformation, Training Services, Installation Services, and Telecommunications across Canada and the US.

If you are looking for a fast-paced career, serving enterprise customers and managing diverse IT projects, we invite you to join us. Our work environment is dynamic, filled with learning opportunities, exciting and challenging projects, and a chance to make a positive impact on clients’ businesses. We value teamwork, fun, and achieving amazing results together.

Position Title: Business Analyst Location: Winnipeg, MB Department: PMO Reports To: PMO Manager JOB OVERVIEW Reporting to the PMO Manager, the Business Analyst is responsible for analyzing business processes, gathering requirements, and collaborating with cross-functional teams to ensure successful Project implementation and optimization.

KEY RESPONSIBILITIES

Work with stakeholders to elicit, analyze, and document business requirements. Conduct interviews, workshops, and surveys to understand user needs. Process Analysis: Map and analyze current business processes (as-is) work with functional and technical team to design improved processes (to-be). Identify inefficiencies, redundancies, or bottlenecks.

Solutions Design: Collaborate with IT teams to design technical solutions that meet business needs. Documentation: Create clear and detailed documentation such as business requirement documents (BRDs), functional specifications, and use cases. Stakeholder Communications: Act as a liaison between business stakeholders and technical teams and project teams.

Translate technical jargon into business-friendly language and vice versa. Testing and Validation: Assist in developing test plans and test cases. Validate that the final solution meets the business requirements. Change Management and Training: Support the implementation of new systems or processes. Help train users and ensure smooth adoption of changes.

Data Analysis and Reporting: Use data to support decision-making and measure the impact of implemented solutions. Additional responsibilities as assigned.

QUALIFICATIONS

EDUCATION

& EXPERIENCE Post Secondary Education in Business Administration, Information Systems, Computer Science engineering or equivalent experience in a related field. Minimum 2 to 5 years as a Business Analyst or experience working in IT/Project environments. KNOWLEDGE, SKILLS & ABILITIES Strong understanding of project management and requirements analysis.

Excellent analytical and problem-solving skills. Proficiency in data analysis and reporting tools such as Excel or Power Bi Ability to work independently and as part of a team Strong ability to prioritize tasks and meet deadlines Strong attention to detail and accuracy Professional verbal and written communication skills Experience in a fast-paced environment with multitasking responsibilities WORKING CONDITIONS Must be able to obtain and maintain a clear criminal record check Physically able to perform all listed job duties Work performed primarily in an office environment Manually dexterity required to use desktop computer and telephone Methods and procedures described or implied in the job profile may be altered to accommodate employees.

What We Offer

Competitive salary and benefits package Registered Retirement Savings Plan with Company Matching Employee Share Purchase Plan Onsite Gym Subsidized Phone Plan Opportunities for professional development and career growth Collaborative and innovative work environment If this sounds like an opportunity you would like to be a part of, please apply!

Please note, Exchange Technology Services is an equal opportunity employer. We are committed to building a diverse and inclusive workplace and encourage applications from all qualified individuals. Accommodations are available upon request throughout the recruitment process. Please reach out to careers@exchangetech.ca if you have any questions.

Exchange Technology Services uses Artificial Intelligence (AI) to generate candidate summaries based on information provided in the candidate's application and resume. These summaries are intended to support, but not replace, human review during the recruitment process. We do not use AI to make any final hiring or interview decisions.