Customer Service Representative- Inside Sales Dayton

Mueller Roofing Distributors has been a family run business since 1875, and we have built an outstanding reputation as a leading building materials distributor. We are driven to provide the highest level of customer satisfaction in all our work through outstanding quality service! We are looking for a Customer Service/Inside Sales Representative to help take us to the next level!

Summary/Objective Customer Service/Inside Sales Representatives greet customers and assist them in selecting products to purchase, sells products and services, quotes jobs and projects as requested, ensures deliveries get scheduled, processes orders & special orders as needed, and supports outside sales and the company in all selling/customer related activities.

Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Welcome and greet customers through various communication channels. Market product offerings and events through telephone and digital communication. Enhances and maintains sales and relationships with existing customer accounts.

Develops relationships with and gains sales with new and current customers. Strong customer service skills. Assess customer needs and offer appropriate products and solutions. Excellent multi-tasking skills and communication skills. Answers telephone for sales department. Quote prices and prepares sales orders. Company computer applications skills.

Works with outside sales representatives to keep customer account activities up to date, and, to investigate and resolve customer problems. Support the outside sales team and perform various administrative tasks such as price quotes, orders, returns, and billing inquiries. Effective time management and detail oriented.

Team player with willingness to learn and adapt to new situations. Authorized to work for any employer in the US without sponsorship for any length of time. Ability to pass a criminal background check and pre-employment drug test. Excellent multi-tasking, communication, and interpersonal skills. Bilingual in Spanish a plus!

Additional responsibilities may apply.

Benefits

of Joining our Team Competitive Wages Paid Time Off Company Paid Holidays Health Insurance and Prescription Drug Coverage Flexible Spending Accounts (FSA)- Medical and Dependent Care Dental Insurance Vision Insurance Company Paid Life Insurance Optional Group Life and Disability 401(K) with a Generous Company Match Career Training